On our arrival (couple with child) the front and rear doors were locked, there were no lights on and, looking through the windows, the building appeared to unoccupied and abandoned. We telephoned hotels.com who telephoned the owner who said he was there. We returned and I met the owner who led me through the house which was dark, untidy, dusty, dated, and in poor repair and and smelled of cats or dogs (there were animal food and water bowls). I was shown the room which was looked like it had not been decorated in years. I left and informed hotels.com that the accommodation was totally unacceptable - our child has asthma - and requested a refund and was told that under their terms a refund is at the discretion of the owner who refused. We arranged nearby alternative accommodation which was excellent.