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Gets Hotel Malang

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Overall Ratings & Reviews Gets Hotel Malang

Traveloka (6,744)

Other sources (22)

8.6

Very Good

From 6,744 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.6

Meal

8.2

Location

8.6

Service and Facilites

8.6

People often mention about Gets Hotel Malang

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Staff Friendliness (77)

Distance to City Center (76)

Ambiance (70)

Room Space (69)

Bedroom (67)

Accessibility (64)

Hotel Area (62)

Family Friendly (59)

Taste (59)

Bathroom (51)

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Traveler Reviews Gets Hotel Malang

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Customer reviews

M***h

10.0

/10

Reviewed 18 hour(s) ago

Clean room, also soundproof

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M***h

10.0

/10

Reviewed 18 hour(s) ago

Clean room, also soundproof

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P***i

8.5

/10

Reviewed 6 day(s) ago

Breakfast is varied, the rooms are clean, the hotel staff are friendly, but parking is a bit limited.

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Alfandikayudhia S.

9.7

/10

Reviewed 2 week(s) ago

great hotel, comfort, near kayutangan. if you bring a car , you can use valley. cause the parking area is limited and sometimes there are several groups bringing buses

1 people find it helpful

Shoaib R.

Staycation

9.7

/10

Reviewed 5 week(s) ago

friendly staff, and I liked the size of the room, but it was difficult to sleep because of bad isolation, but everything thing else was pretty good.

1 people find it helpful

Umi K.

10.0

/10

Reviewed 6 week(s) ago

The hotel was very comfortable. The staff was friendly. We were able to swim at night. The water wasn't too cold. The room was quite spacious. Clean. Comfortable.

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1 people find it helpful

D***a

Leisure

9.7

/10

Reviewed 7 week(s) ago

The superior room, with a request for the top floor, was very satisfying. It had two windows, providing plenty of natural light. The room was neat and spacious, with complete amenities and cool air conditioning. The lighting made the room look luxurious. The only issue was that the glass light in the bathroom seemed to short-circuit on the second day (it flickered). The food in the restaurant was mediocre. It could be improved. The staff were all friendly.

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Maria P. W.

Staycation

8.9

/10

Reviewed 8 week(s) ago

I stayed at Gets Hotel Malang and overall had a pleasant experience. The room was neat, clean, comfortable, and had a beautiful view, especially near the pool. The room amenities were quite complete, including a TV. However, there were a few inconveniences during my stay, such as the cable TV signal frequently dropping out, a desk lamp that shorted out, and the hot water in the shower not working. On the other hand, the hotel staff was very friendly and cooperative in assisting and responding to complaints, which went a long way toward making up for the shortcomings.

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2 people find it helpful

SARI P. S.

10.0

/10

Reviewed 8 week(s) ago

Friendly service, clean room... okay 👍

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2 people find it helpful

F***i

Business

9.1

/10

Reviewed 8 week(s) ago

The location, room and staff are really good.. if you eat, it's also okay.. only the WiFi often doesn't connect.. if you want to work, it's a bit of a hassle.. you have to prepare your own tethering to be safe.. but overall it's fun to stay there

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1 people find it helpful

K***l

Business

6.7

/10

Reviewed 8 week(s) ago

The Wi-Fi is terrible, let alone the water heater. There's never any hot water. Paying a lot to extend and upgrade rooms, with promises of better facilities, is a lie.

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3 people find it helpful

a***n

6.3

/10

Reviewed 8 week(s) ago

I booked a deluxe room, but the room's Wi-Fi wouldn't connect. I've complained three times, but nothing has been fixed. The Wi-Fi in the lobby is fast.

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2 people find it helpful

Linda D.

Staycation

9.7

/10

Reviewed 8 week(s) ago

The service is quite good, clean and comfortable, the staff are friendly, the breakfast menu is also varied, it is very close to MOG if you want to shop or just go to the mall

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2 people find it helpful

Verified Traveler

Staycation

6.6

/10

Reviewed 9 week(s) ago

Initially, we got a room with a problem with the Wi-Fi. The staff had tried to fix it several times, but it was still problematic. Luckily, the room faced the main road and the balcony door was broken. Noise from outside came in. They fixed it, but it still didn't work. Finally, we requested a room change, but the bathroom lights were like disco lights, turning on and off. Tired of calling the staff back and forth, we finally accepted the room with all its shortcomings.

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2 people find it helpful

Yehezkiel D.

10.0

/10

Reviewed 9 week(s) ago

The hotel staff is very helpful, friendly and responsive.

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1 people find it helpful

Yehezkiel D.

10.0

/10

Reviewed 10 week(s) ago

very satisfying service, very clean

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5 people find it helpful

D***i

Business

8.5

/10

Reviewed 12 week(s) ago

The hotel staff is very friendly, the rooms are clean, and the breakfast is quite complete.

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2 people find it helpful

Accommodation's Reply

16 Oct 2025

It was a great day. Dear Valued Guest, Thank you for choosing Gets Hotel Malang as your vacation destination with family or work colleagues. We are honored and appreciate your advice and suggestions. We are honored to serve you so that you feel comfortable and have an unforgettable impression throughout your stay at Gets Hotel Malang. We will continue to improve the quality of our services and the quality of our products so that we can support and provide the best service. We hope that you will come back to use Gets Hotel Malang again with new experiences and details. We thank you for your visit. Best regards, Management

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Mulki F. S.

9.1

/10

Reviewed 14 week(s) ago

The hotel's atmosphere is comfortable, and although the breakfast menu is limited, it's delicious. It's definitely worth staying there again.

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1 people find it helpful

Accommodation's Reply

16 Oct 2025

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NOVIA N.

8.5

/10

Reviewed 15 week(s) ago

The hotel staff is friendly and very helpful

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2 people find it helpful

Accommodation's Reply

16 Oct 2025

Have a great day! Thank you to all our valued guests for choosing Gates Hotel Marang as your family and work vacation destination. We appreciate your valuable comments and suggestions. We are honored to provide you with a comfortable and memorable experience during your stay at Gates Hotel Marang. We will continue to improve the quality of our services and products to provide you with the best possible service. We hope that you will return to Gates Hotel Marang again with new perspectives and experiences. Thank you once again! Special thanks to all the management team.

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Khabib A. A.

Leisure

10.0

/10

Reviewed 16 week(s) ago

Close to the city center, especially if you want to look for snacks... Just walk ahead.

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2 people find it helpful

Accommodation's Reply

16 Oct 2025

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