Swiss Star Tower

Explore Swiss Star Tower
5.8
Fair
From 314 reviews
Cleanliness

6.4

Room Comfort

6.2

Location

6.0

Service and Facilites

5.6

Traveler Reviews Swiss Star Tower

Number of reviews per page
20
40
Top reviews
Lily-Mai
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

As a student traveller, I have never left a bad review on a budget hotel before HOWEVER, the key to the apartment did not work and we had to change rooms, there was no reception, the building itself was dirty and ill taken care of, our rooms kitchen and tv was not functional but most importantly if you happen to love the sound of trains passing by nonstop at every hour of the day and night right out your window then this is the hotel for you. I will say however that the bed was clean and comfortable which I was very aware of since I was awake for most of the night. Also it is 1h walk away from the city center and we had to rely on the tram system (which was genuinely excellent). Overall 10 out of 10 would not recommend 👍
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Leovigildo
icon-with Partner
with Partner
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Mi experiencia en este apartamento fue bastante decepcionante debido a la cantidad de inconvenientes que encontré desde mi llegada. El proceso de recepción fue muy deficiente. El alojamiento utiliza un sistema de auto check-in que, en mi caso, simplemente no funcionó. Después de varios intentos y de perder tiempo tratando de resolver la situación, fue necesario que se presentara una persona responsable para poder acceder al apartamento. Durante toda mi estancia, los ascensores de la torre (de 12 pisos) estuvieron fuera de servicio, lo que hizo muy incómodo entrar y salir del edificio, especialmente al tener que subir y bajar por las escaleras. En cuanto al apartamento, las condiciones tampoco fueron satisfactorias. No contaba con aire acondicionado ni siquiera con abanicos, por lo que el calor era bastante incómodo. Además, el baño tenía problemas importantes: no funcionaba la luz y la bañera no tenía cortina, lo que hacía su uso poco práctico. En general, la experiencia estuvo muy por debajo de lo esperado. Considero que estos problemas deberían resolverse antes de ofrecer el apartamento a nuevos huéspedes.
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John
icon-
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great location and a good size . Bed needs replacing (broken slats had been bridged using an ironing board, but that still left a hole on one side of the bed so it was pretty uncomfortable.
Geoper
icon-
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

uhhhh
Ravshan
icon-
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The building was clean
Joëlle
icon-Business with Friends
Business with Friends
4.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

The room is very old and in poor state. There was supposedly a fridge and a microwave but the plug it was hooked to didn't work so we couldn't make any of it work including some of the lights
Edyta
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

I booked an apartment with wi fi and the details to log in were to be available in the room. We searched everything multiple times and nothing w as found. We went out to find some public qi fi and emailed the hotel that the WiFi login details are missing. We received a reply and went back to the apartment. It turned out that those details did not work at all. Very annoying. For me the internet is actually crucial so now I need to find a place with the internet and will not be using the apartment during the night at all. I will be requesting a refund as I did not get what I paid for.
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RITA
icon-Leisure
Leisure
8.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Easy check inn and easy check out
Jon
4.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Old dirty property with zero parking. Add $50 for parking blocks away.
Sassy
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

The place was hot, no Ac and very noisy. We were very uncomfortable during our stay. The terrace is accessible by other bldg tenants. No curtains, the room smells bad and have little cockroaches. The hallway smelled rally bad. There’s a kitchen but no sponge or detergent provided should we opt to cook. The price is very expensive considering the experience. The glass door is broken. We couldnt sleep because of the noises. If the glass door was working ok and if they had an AC, the price would be reasonable. The bed is messed up, no extra pillows. Those who want to stay here, see it for yourself. But it is not recommendable. Of all the places I booked through expedia, this is the worst of the worst.
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Guillermo
icon-Leisure
Leisure
6.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Smells to smoke
Shama
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

AVOID!! The balcony is shared with other apartments, so not safe to leave the balcony door open to cool the room as there is no fan or air conditioning. The front door of the apartments was wide open, not locked. The bathroom fan did not work so after a shower it was like a sauna. The bed was like sleeping on a wooden floor. It was dirty, smelly and overall disgusting. Save your money and book somewhere else.
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Manish
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

The property room was facing the railroad and all night, there are trains moving. i had 4 rooms 2 rooms bathrooms door didnt close There was a lot of confusion of automated checkin and although I got it resolved after 1 call, there were a number of people who had the same issues Cleanliness was lacking. I would avoid this
Emmanuel
icon-with Partner
with Partner
10.0
/10
Reviewed 79 week(s) ago

Hotels.com verified review

Great and convenient.
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

We arrived. The door to our room was wide open. Bag of garbage and dirty sheets by the door. Sink dirty with toothpaste spit. Mattress dirty. No sheets. No one around to speak with. No response to email. No response to phone call. We then booked at the Marriott Courtyard and that hotel was amazing. Very disappointed. Also wrote hotels.com and no reply.
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Cathy
icon-Leisure
Leisure
6.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Good location, but service group is not nice to guests
Tori
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

It was nice and central, but no air conditioning or fan so very hot
Ron
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

no ac, lots of train noise, and noisey neighbors. Bed was broken. no communication, parking was expensive and blocks away.
Haley
icon-Leisure
Leisure
2.0
/10
Reviewed 169 week(s) ago

Expedia Group verified review

Did not feel safe in the area at all
Satya
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 174 week(s) ago

Hotels.com verified review

The apartment has no air condition requiring keeping windows open slightly for air. Because the build is very close to a very noisy/busy train station we could not get any sleep for all the nights we stayed. Every 5-10 minutes trains go by rapidly making a lot of noise. The train station is only one stop away from Zurich HB. The apartment has no coffee maker or a toaster although mentioned as having kitchen. Electrical outlets have problems; sometimes don’t work. Refrigerator and microwave oven share the same electrical outlet. Bring your own multiplexer.
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