Great!

The front staff was not all that welcoming. Not friendly for the rather high end hotel. The shower head was broken,whichnI reported to the front.

This is a very beautiful hotel/ryokan, with wonderful service and very lovely baths. It was also very affordable! I enjoyed my stay very much, wish I could have stayed longer.

Seem newly renovated and the whole building is clean and very well condition. Japanese style design is kept. Foreign staff very helpful. River view is great,

Good atmosphere and nice hot spring.

The hotel is well appointed. The Onsen is very good outside facing the river.

It was a very nice hotel, but there is not much to do except enjoying the hot spring. Staff are well trained but only one staff can speak English.

I stay in Japanese hotspring hotels for their onsen and food mostly. the onsen was very good, there was both outdoor and indoor ones which I liked. a lot of variety of skincare and toiletries products, lots of things to try and they are also available for sales. the room was also very spacious and new, the Japanese style room has the fresh smell of bamboo from its flooring which makes it all relaxing. the river view from the hotel room was great. the whole hotel felt so new and nicely decorated. the only thing we didn't quite like was the dinner. there were say 8 to 10 courses but almost none of them were to my taste. it seems that all the first 5 courses were creamy just to fill you up, food was not tasty at all. I would come back to this hotel but definitely would take my chances with dinner else where.

I think this hotel popular with its onsen. Very nice onsen. But their room was smelly. Maybe because of cigarate. But i booked non smoking room. Hurmm..

Beautiful view of the Kumagawa river from the lobby. You can even see it while taking the elevator! Great service (they provide transfers from Hitoyoshi station to the ryokan and back) and hospitable staff. Tourist spots like Aoi Aso Shrine and Hitoyoshi Castle Ruins and Museum are within walking distance. Will love to stay here again when I come back to Hitoyoshi.

ホテルの雰囲気がとってもよく ゆっくりと、くつろぐことができ お風呂も最高によかったです。

眺めの良い♨️最高です

2回目の宿泊でしたが、期待通りのあゆのさと次回も人吉を訪れ時はまた利用させて頂きたいと思います。

住みやすさ全国No.1の町、人吉市を代表するおもてなし、温泉の泉質の良さ、景色・環境、水、空気、食事の材料の良さ等が凝縮されています。少しでも人吉の良さを体験してもらおうとするホテル側の気遣いを至る所に感じます。人吉の美味しい水や美味しいデコポンドリンクを客室冷蔵庫に標準備え付け、ベランダのデッキでの空気・景観の良さ、大浴場の素晴らしさ

清潔感があり、川側の部屋でしたので景色も良かったです。

近くには食事処が集まっており利用しやすかった

宿の前を流れる球磨川の眺めが良く、静かで気持ちの良い宿だ。2020年の大水害でこのホテルも被災したようだが、その傷跡も癒え、地下のギャラリーの写真に名残を留めるだけになっている。まずは良かった。焼酎バーでの無料の各種焼酎の振舞いは嬉しい。

욕탕이 있어서 편리하고 주변에 식당과 슈퍼마켓을 이용하기 편리합니다

정말 만족했습니다. 방도 넓고 대욕장도 아주 훌륭했습니다. 그리고 직원분들도 친절했습니다.

とても良いお部屋をご用意頂きまして、本当なありがとうございました。スタッフの方々のご対応も素晴らしかったです。人吉に滞在する時はいつもお世話になっているのですが、今回は朝食枠がいっぱいとのことで、楽しみにしていた朝食バイキングが食べられなかったことが残念てました。また来ますね。