Overall Ratings & Reviews Homewood Suites by Hilton New Braunfels

Beautiful property the breakfast was great I’m always happy when I see Texas waffles but the attendant was so a weThe bed was so comfortable the ac was cold black out curtains let me sleep so well. It’s next to an amazing country venue

Price is high for this area though. Should be in the 99-105$ range $188 WAY to high for the area and the room.

Everything was great

This was the worst hotel that I have stayed at. Our room was dirty the entire time and the refrigerator never worked despite my request for them to address these issues. I feel like I should have received some kind of compensation for being completely and utterly disappointed and frustrated because it was a was a very steep price for what we receive. Just avoid!!!

We stayed at the property for four days. No fresh towels, no room cleaning. Even after request.

Disappointed there was no bar. Hotels.com said it had one.

There were two big flies in the hotel room. I told the front desk, but they said "ok" and did nothing, so I tried to catch them. It was the first time I've ever had flies in a hotel. And I don't like the attitude of the staff either. I don't want to use it again.I have all the photos of fly and the ones I took. Should I attach them?? And they said they would send me a receipt online, but that was a lie. Why didn't they send me the hotel receipt?

Room trigger allergy’s for both my wife and myself. Tried to move, but no other rooms like ours available. We turned off the air conditioner in bedroom and got some relief. They pretty much said that had we booked through them, they could have done something, but since room was paid for through Expedia, I couldn’t get a refund from hotel and check out. If I checked out I would have to try and get refund through Expedia, so we made the best of it.

We were pleasantly surprised at how nice it was and it had a full kitchen. Very clean and comfortable. Great channel selection on TV.

.

Everything was clean and there was plenty of room. We enjoyed the evening snacks.

Wonderful

Good breakfast, clean hotel, many dining options nearby, room nice, pool & workout room nice, kitchen adequate…would stay again for sure. Some exterior renovation underway, which worried me at first, but crew only worked mid-day so no issues at all. Hotel is clean & area is very safe and quiet. TV location in room layout is my major complaint. Angled view from all locations is really poor ergonomics! Stiff neck now lol. Pool gate lock didn’t work all week for keyless entry, but staff responsive to open on request. Overall happy with the stay, but TV setup does need improvement.

New build, staff was friendly, everything was new and fresh. Downside with housekeeping on their scheduled day in that they failed to make the beds. Downside with bathroom design - why are showers designed with a showerhead installed for a 6’5” man. Women can’t reach the showerhead to adjust it!! Please add an extender!

Good

Very nice property and would most definitely stay again!

Great hotel

They are upgrading the hotel . Interior is complete. The exterior is almost done . Lovely stay with kind staff and a quiet atmosphere. Breakfast 7 different options. Worth staying here.

Great location to walk for dining options. Clean and safe area

Clean