Overall Ratings & Reviews Santa Chiara Boutique Hotel

We had a wonderful stay. As nice as the property was, the real stars were the front desk staff. They were polite, professional, and willing to go above and beyond to help.

Let me start with the good: the staff are very helpful and friendly, the room was nicely appointed, roomy, and clean. The hotel is close to restaurants and cafes. Unfortunately, the area that the hotel is in is covered in graffiti and while it’s not unsafe, it certainly doesn’t make a good impression when you arrive. You also may not be able to get a taxi or car directly to the hotel depending on the time of day. We were dropped off a couple of blocks away by our taxi and really struggled to find the hotel as there was only a big metal door (with graffiti all over it) and a small sign. Eventually we found the intercom and the staff opened the gate. Once we got in we liked the hotel, but we were not prepared for how rough the area was.

Amazing hotel in an unassuming building/courtyard. A bit challenging to find from the street so pay attention to the directions they send you. Very friendly and helpful staff.

This serendipitous find was a godsend during our first night in Naples, when we unexpectedly found ourselves without a hotel reservation. Hidden behind a graffiti-covered green gate on Spaccanapoli (the most bustling street of the city), this hotel itself is situated on several floors of the former residence of a count. We stayed in a family suite with a loft that had two additional twin beds perfect for our two teenagers. They have the option to have breakfast in their small dining room, which was fresh and delicious, especially their house-made orange marmalade and custom-made omelettes. There is also a beautiful terrace, which gives stunning views of the city of Naples! Special thanks to Licia and Gennaro, who were working the 24-hour front desk during our short stay, and helped us immensely! Licia guided us on the phone at night, when we could not locate it behind the closed gate. She also helped us call a taxi and personally helped us wheel our luggage to the nearest taxi stand after we checked out. The hotel stored our luggage safely after we checked out while we toured the city and felt very safe, well-maintained and convenient. Highly recommended if you want to enjoy a few days in the heart of Napoli!

I stayed at the Hotel Santa Chiara in Napoli for nine nights, with a friend, in February 2025. Our room (no. 207) was a pleasure: large, high-ceilinged, tile-floored, well furnished, beautiful. The hotel is in a restored palazzo, and that's evident. There is a rooftop with splendid views of the city and the bay. --- The staff were helpful, attentive, & knowledgeable; the atmosphere was calm and pleasing; we were welcomed, left alone when we wanted to be & attended to when we wanted to be, which is the essence of a good hotel. --- The hotel fronts Spaccanapoli, which is the liveliest street in the city. Many bars, cafés, restaurants, churches, & everything else you can imagine, are within yards. The Dante metro stop is seven minutes away on foot. There are buses and taxis closer than that. This is an ideal place to stay. And Naples is a gorgeous, chaotic, energetic city full of beauty. We'd have liked to stay longer.

Staffs are all kind and hospitable! Excellent location having most if tour highlights!

Small, historic property. Cool rooftop views. Quaint lift. We thoroughly enjoyed our stay.

The service was excellent and all staff were friendly and accommodating. It was a short stay in Napoli but wish we had planned it for longer

Overpriced!

This was a perfect place to stay in Naples. It's right off Spaccanapoli, which means its a super walkable area with a lot nearby. I found staying here is probably preferable to the Via Toledo area, which is much busier (though both are busy). The hotel was super clean (our room actually got cleaned multiple times a day, if anything it felt excessive!) and it feels private, safe, and quiet, despite being right off a major pedestrian street. There's a nice little rooftop hangout space and a friendly and helpful 24-hour check-in. Would absolutely say here again!

Stayed in much more expensive hotels but this was fantastic and a great location with fantastic reception staff

When you first arrive at the hotel, it’s a little bit intimidating but when the big gates open, this is an amazing place to stay. The service was beyond expectation and the staff checking in so Helpful. Large room, immaculate, and so comfortable. Highly recommend this especially if you’re bringing teenagers.

Great hidden gem in a very old historical building. Note: hotel also has great rooftop terrace and full bar.

Perfect

We didn’t receive our VIP service

We love our stay at y po ur hotel, unfortunately we needed to leave for family reason, your hotel gives us very good room appreciate it so much

I stay in plenty leading hotels of the world and I can’t believed these is one. Maybe it was 10 years ago .

This is a beautiful property right in the heart of Spaccanapoli. The staff was amazing and the room accommodations were great. We would definitely stay here again!

Great hotel and very clean!

The staff was terrific. Very helpful and responsive. The hotel is a bit challenging to find as no cars are allowed on it's little cobblestone alleyway. Arriving in that area in Naples, with wall to wall graffiti everywhere is a bit disconcerting, especially at 7am when the streets are pretty deserted. However, by mid morning everything was bustling and we had a wonderful day, taking lots of suggestions from the hotel staff.