Great location and fabulous staff! The room had couple of idiosyncrasies. The floor had a bump from leaking shower, and the toilet seat was loose.

Gorgeous 600 year old building right in the historic center. Great staff, gorgeous rooftop terrace with 360 degree views of Naple. Huge wooden door that closed at night for safety and for noise. Completely quiet even though it was a busy Friday night. Clean room and given a free drink in the lobby after 6:00. The elevator is very old and can only house two people at a time but still it great working condition. Would stay again.

Staff were lovely & very helpful but the facilities were well below what you might expect for a 4 star hotel. Beds were rock solid - this wasn't a preference thing, it literally felt like we were sleeping on a block of wood. Breakfast choices were limited. Coffee making facilities were in the hallway. Showers were either scalding hot or freezing cold. Hugely expensive for what it was and glad it was only one night.

Wow! This property is a gem! The staff is friendly, accommodating, and wonderful with communication. Our suite was spacious, comfortable and clean. Breakfast was delicious with great coffee and many options including pastries,eggs, yogurt and fruit. The hotel is located in a congested area with limited vehicle accessibility but staff helped us with our arrival. The entrance to the hotel is gated and accessed by code after hours, adding to safety. Plenty of old world charm with modern convenience and safety.

Beautiful room, great staff and easy location.

Good

The property was hidden behind a quirky traditional door which opens in to a courtyard to gain access to the hotel. Staff were friendly and on hand to assist with any help we required and also provided tips and information to make the most of our trip to to Naples. The suite we stayed in had a split level sleeping arrangement which made the room spacious and the large window opened on to a Juliet balcony overlooking the busy street below. This hotel ideally situated in Naples historic centre and within easy walking distance to all attractions.

Great two night stay in the heart of Naples. Modern bedroom and bathroom. Clean and comfortable. Very tasty breakfast. Good service from all staff, especially those on the front desk who catered for our every need. Great restaurant recommendations. Great air conditioning as it was very hot in Naples when we stayed. This hotel is truly unique and different, from the entrance doorway and lift to the staircases and outside terrace. It isn't the cheapest hotel, but look no further.

The hotel was located in a very convenient area. Many restaurant options just steps away. The breakfast offered ever morning had great variety and chef cooked eggs how we wanted. The room itself was very spacious and the bed very comfortable. Staff was very helpful and friendly !

Charming hotel feels like a city Villa with historic furnishings but with all the modern conveniences- they think of everything and it was very comfortable. We enjoyed our stay in the center—the atmosphere was perfect for Naples and experiencing the culture and people! The staff is very accommodating and pleasant. The rooftop for a for welcome drink was a perfect start!

Fantastic stay and every staff member a credit to the property! Fantastic!!

We had a wonderful stay. As nice as the property was, the real stars were the front desk staff. They were polite, professional, and willing to go above and beyond to help.

Let me start with the good: the staff are very helpful and friendly, the room was nicely appointed, roomy, and clean. The hotel is close to restaurants and cafes. Unfortunately, the area that the hotel is in is covered in graffiti and while it’s not unsafe, it certainly doesn’t make a good impression when you arrive. You also may not be able to get a taxi or car directly to the hotel depending on the time of day. We were dropped off a couple of blocks away by our taxi and really struggled to find the hotel as there was only a big metal door (with graffiti all over it) and a small sign. Eventually we found the intercom and the staff opened the gate. Once we got in we liked the hotel, but we were not prepared for how rough the area was.

Amazing hotel in an unassuming building/courtyard. A bit challenging to find from the street so pay attention to the directions they send you. Very friendly and helpful staff.

This serendipitous find was a godsend during our first night in Naples, when we unexpectedly found ourselves without a hotel reservation. Hidden behind a graffiti-covered green gate on Spaccanapoli (the most bustling street of the city), this hotel itself is situated on several floors of the former residence of a count. We stayed in a family suite with a loft that had two additional twin beds perfect for our two teenagers. They have the option to have breakfast in their small dining room, which was fresh and delicious, especially their house-made orange marmalade and custom-made omelettes. There is also a beautiful terrace, which gives stunning views of the city of Naples! Special thanks to Licia and Gennaro, who were working the 24-hour front desk during our short stay, and helped us immensely! Licia guided us on the phone at night, when we could not locate it behind the closed gate. She also helped us call a taxi and personally helped us wheel our luggage to the nearest taxi stand after we checked out. The hotel stored our luggage safely after we checked out while we toured the city and felt very safe, well-maintained and convenient. Highly recommended if you want to enjoy a few days in the heart of Napoli!

I stayed at the Hotel Santa Chiara in Napoli for nine nights, with a friend, in February 2025. Our room (no. 207) was a pleasure: large, high-ceilinged, tile-floored, well furnished, beautiful. The hotel is in a restored palazzo, and that's evident. There is a rooftop with splendid views of the city and the bay. --- The staff were helpful, attentive, & knowledgeable; the atmosphere was calm and pleasing; we were welcomed, left alone when we wanted to be & attended to when we wanted to be, which is the essence of a good hotel. --- The hotel fronts Spaccanapoli, which is the liveliest street in the city. Many bars, cafés, restaurants, churches, & everything else you can imagine, are within yards. The Dante metro stop is seven minutes away on foot. There are buses and taxis closer than that. This is an ideal place to stay. And Naples is a gorgeous, chaotic, energetic city full of beauty. We'd have liked to stay longer.

Staffs are all kind and hospitable! Excellent location having most if tour highlights!

Small, historic property. Cool rooftop views. Quaint lift. We thoroughly enjoyed our stay.

The service was excellent and all staff were friendly and accommodating. It was a short stay in Napoli but wish we had planned it for longer

Overpriced!