8.8
Very Good
From 1,152 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.0

Traveler Reviews Holiday Inn Express & Suites WEST EDMONTON-MALL AREA by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Kiana
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Enjoyed our stay. Big room, fit 5 people no problem. I forgot my jacket at the hotel and the staff were honest and put it aside for me to come get at a later time
Minerva
icon-Business Family
Business Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I've been in this hotel several times. I love the ambiance and the friendliness of staff. Breakfast foods are excellent. I mistakingly booked a Suite, King size but the person was somkind to upgrade it to two queen size. Our experience was awesome!
Reyna Maria De La
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Friendly staff and clean hotel!
Yu
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Close to west mall
manjinder
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Try to put water bottle in the room . It is basic standard.
Mariama
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Chambres impeccables, espaces communs agréables et très bon petit déjeuner. Le personnel est très professionnel mais manque de chaleur humaine.
Elvira
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Ava and Mikee dis a very good job! They're very good with their job. I asked for an early check in and late check out and they were able to provide those. Also the staff who arranged the breakfast have gone beyond ecpectation! You will always see them refilling the food and cleaning the table without being told. I would say our stay was a very relaxing one with good service from the staff. Even the hot tub wasn't working during our last day and the pool is a little bit small, all other amenities is great, especially the front desk and kitchen staff .
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Shams
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very loud and busy. Thin walls and floors. Great bed and water pressure was ok
Harris
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I like the location it’s closed to everything.
Michelle
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, and clean.
stephanie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

everything was amazing, breakfast was my favourite!
Eudora
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My elderly parents and I have stayed here the past couple years when visiting family and really enjoy it. Staff first and foremost are welcoming, attentive and kind. The property and amenities are spotless and convenient. We like the plentiful breakfast and use the fitness center every morning. The location is safe and also convenient to the places we want to visit in Edmonton. We will always choose this hotel and highly recommend it to those who are visiting West Edmonton.
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Marc
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

It was a very good and clean hotel it's just that the carpet in the hallway has a strong detergent smell
Madura
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

.
Jing
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very nice and I will return
Mark
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice hotel good to stay!
James
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location. Clean and Quiet.
Varkha
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent stay.
Steven
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Was a great place to stay.
Kailey
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very friendly staff and easy check in. Room was spacious and clean. Parking lot is a little bit tight for bigger vehicles but lots of stalls.
Number of reviews per page
20
40