Overall Ratings & Reviews Runaway Beach Club Resort

Great place

Very convenient and hospitable! Pool was heated too

Very nice as expected comma with Marco was excellent

Location is very close to Disney and lots of amenities close by.

These are the biggest nickel and dimers around. I stay in many many resorts and these people are the absolute WORST. To be fair and transparent: The facility is AWESOME. the location is AWESEOME. The management is AWFUL. they will nickel and dime you for everything. My baby stained a pillow case and they want $50 to replace Walmart pillow covers. Had I seen that before I checked out I would have replaced it for $12.49. These are some real pushy money grabbers. Be warned.

Everyone was very nice. Clean place and great breakfast daily

I loved the property, the amenities, it had everything we needed.a suggestion will be having more hangers and the water pressure in the toilets is not too strong. I will definitely go back

Nice

Overall for the price it was nice. The pool was right outside our room. Beds were comfortable. The additional pools across the street was a nice change to for my kids. Limited hot water for showers, could of used a few more necessities like trash bags, toilet paper, pizza pan. Had issues with TV and getting any channels but we were not in the room much.

This unit is near the pools and also a short walk to the other outdoor options. Grocery stores, shopping and restaurants are near by. This unit has low water flow so toilets and showers were a little slow. Enjoyed our stay !

The bathroom shower in the main room was leaking and I called they came and took pictures but never came back or called to have it fixed. Water would always leak from the shower to the main room and it was a hazard to clean it every time we showered. And of course not to mention the risk of slipping.

Had a great time. The room was wonderful.

This property (bldg 3, unit 101) was a really nice place to stay, but it wasn't perfect. I'll start with improvements that could be made - it had no hangers in the closets (I bought and left some, so if there are hangers now, that is why); the appliances are OLD but they are in working condition tho the fridge door should be hinged on the opposite side; the provided paper towels and toilet paper are rolled so loosely the TP only lasted two days with one person using the restroom so definitely bring your own or plan to purchase; there was construction on the grounds but never any noise while I was there. The unit was very quiet and close to the entrance, making it easy to get in and out of the complex; the pool area was awesome with plenty of lounge chairs both in the sun and in shaded areas around the pools. I was there for a conference so didn't explore the area a lot, but the complex seems to be in a location that makes it easy to get to shopping or amusement parks and attractions. I reached out to the property managers (ACO Vacation Homes) because a remote control was missing from one of the bedrooms. I was told they would replace it but they never did. Overall, I would recommend.

The property was amazing… no room clean service and staff has poor communication

The resort was nice but the apartment had a leaking issi

The ac kept turning back on 78 so it was really hot at night. They also made a charge in my credit card and never was told why. I try to contact property no answer. But the place was clean and very nice.

My flight got in around 6am and when I ask the guys that morning if we could check in early he said that shouldn’t be a problem he had to get the place inspected first then he will call me I never got a call so I called them at 1:30 to see if we can get checked in early that we were sitting on the car in the parking lot cuz we were tired and I couldn’t drive anymore they never answer my call I left a voicemail so I emailed them they said that it still has not been inspected that they will get the guy out there to do it. 2:30 comes around still no answer back so I emailed them back they that we won’t be able to check in till 4pm because of inspection I had a clear view of the way to the room I never seen anyone go to the room and do an inspection then at 4pm I emailed back can we go in now they emailed me back at 4:15pm and said yea. I found so many damages and took pictures of them to send to them. I had better customer service this was not one of them. There were water bugs that kept coming out of the drains in the bathroom and when I called about it no one answered the phone so I left a message and no one called me back to tell me that they will take care of it. The water pressure sucked that the toilets did not want to flush all the way. The price was good but I was expecting a little better customer service.

The biggest issue with this property is that there is no one on site. When we first got there we could not find the place. the numbering was totally off. So you had to call, text or email to talk with someone. It took almost 2 hours before it was resolved. In addition, it seems we got better information and service from Calypso Cay the property sharing the space. Also, the kitchen lacked essentials items not such as potholders and pans were poor quality and missing lids. Also, the refrigerator was not properly regulated so I milk froze. We could not see the dale to correct. The property did not offer wash clothes. When I asked about additional towels I was told to wash the ones I currently had. Finally the water in the bathrooms was extremely hot and you could not properly turn them down.

The village is very pretty and amenities were good, my issues were with the actual apartment, everything was very dated in dire need of replacing rugs beds etc, from what I understand every apartment is individually owned so I must have got an bad one, my friends which were on this trip with us did not have this issue, just our luck.

Place is functional, but needs improvement namely in the area of furnishings and d as memories. Everyone in my party complained about the beds. They were simply uncomfortable.