Really helpful and friendly staff. Breakfast was really nice. The bed was comfortable. Really liked seeing the elephant out front aswell, really nice touch. Rooms are in need of a bit of modernisation, only 1 plug socket in the whole room.

Whilst the hotel decor maybe dated, I found my stay comfortable and enjoyable. Best sleep in a long time with the comfortable bed and spacious room. Breakfast very good too. Service from the lady hosting breakfast was very good.

Bathroom was lovely

You can clearly see that the Orwell Hotel was in its day a grand building and even though there has been some refurbishment in the downstairs area of the hotel, the rooms are looking very tired. Instead of spending the money on a massive, life size elephant out the front of the hotel (yes really) they should be spending the money on updating the showers, toilet roll holders, painting the window frames etc etc. The bed was comfortable which is always good and the tv in my room was basic but usable. Sound proofing could be better as I had one night of disturbance from a neighbouring room. The biggest problem is that the management are not responsive. I had to raise a complaint about someone ( presumably a random hotel guest ) accessing the lobby desk telephone system and calling my room 2 times at 2:00 in the morning as a prank caller. I have since emailed the managers 2 times and still have had no response after 5 days. Needless to say my experience has not been overly positive. A real shame.😳

Great value, was in a noisy room next to the boiler, but they gave me another room and I slept well.

Had requested a walk in shower. The allocated room had a bath with shower over. There were no hand grips/safety handles on bath or wall. (Not good for health & safety). Informed a change of room would be almost double original price. Declined. Issue resolved next day by different staff member.

Room had just been upfurbed so it was lovely big and very clean....staff vert helpful and courteous

Room was smaller than our usual one and also had mugs half full of coffee missed by the cleaners.

Excellent value, location, staff, food and drink . Good night’s sleep .

Room spotless and spacious.

I arrived at 4pm The room was warm and comfortable. Not decorated to my taste with maroon walls and carpet with heavy furniture. It was clean There was a rip in the net curtain and a stain on the wall above the kettle All things i could overcome . At 6pm the fun started. Power cut. Limited lighting in the room No electricity so no TV and not able to charge my phone No hot water to wash ,let alone to shower or bathe. Reception promised in a few minutes all will Return . 9pm Still no heating in the room .-1 outside. No TV No electricity and a complete blackout. Electricity returned an hour later . I had just fallen asleep when everything returned . Except the hot water. One of the reason i chose this hotel is for the bath,not having one at home i was looking forward to pampering myself. I had travelled from Cambridge and visited family graves during the day.i suffer from arthritis. Still no hot water in the morning . Receptionist Alexis was very professional . Gave me another room just to shower.so i walked in my pyjamas looking forward to a bath .guess what ?no hot water . I told them i didn't want to stay another night she said another room will be available at 3pm . I returned to the hotel at 5.30. My new room was in a corner with 3 workers renovating the rooms opposite .i left the hotel. The management will reimburse my stay for 2 night and need your approval .

The bar and lobby areas were very nice. The bedroom was clean but very cold, the bathroom was clean but some tiles were left with no grouting and there were Rawlplugs sticking out that could have been easily trimmed and filled.The water was cold and the shower was a joke, the water pressure was shocking! I found the staff very pleasant but i felt that hearing guests complaining about the same problems was disheartening for them to say the least.

The room was very dated and dirty…not like the pictures shown. Very disappointing.

Friendly staff, but room was decor looking tired and with no heating in room.

If there was a breakfast , we wasnt told about it?? Room was clean , staff sorted our tv problems out . Shame he couldnt sort the heating out , when we got to our room it was cold , we turned up the radiators , but it did nothing , there was an electric heater in our room , so we plugged that in , it took the chill out of the air.

No heating, no water in the morning. Still eating on the hotel manger to call me! Receptionist extremely good but the room was way bellow the standard I’d extent.

Buffet breakfast with everything you could need. Clean room with toiletries. Coffee tea hot choc,biscuits. Free parking.

Room clean, staff friendly

Excellent- great location , comfortable well equipped spacious room, lovely building and areas. Great food and service in the restaurant. Caring and helpful staff throughout.

Temperature outside was 1 degree, yet central heating wasn’t working. My room had a small plug in heater which didn’t create enough warmth. Shower had poor pressure. Not a great experience unfortunately.