Overall Ratings & Reviews Neo Grand Hotel

The room is big, check in is easy, the male staff can speak Malay and are friendly, the AC is not cold enough

Hotel was kind of old, but that 's okay. There were blackout that night & we were inside the lift. We waited for few minutes after we press the emergency button. 10mins already but literally no one responded! Lift is so small, we don't even dare to be panic & furious, afraid the oxygen will run out. We are going to the 7th floor & we stuck at 5th floor. We kept on asking for help and luckily there were kind people from the 5th floor who heard our loud voice screaming for help. The kind people then called the receptionist, 5mins after, the worker came to get the door open. After that the hotel is still blackout for approx 30mins long. What I meant here is, the staff are supposed to check whether there are people in the lift, right? I was wondering, what if no one reported to the receptionist, we will got stuck for at least 30mins. And the worst thing is, there isn't proper sorry from the management.

Everything was good! Receptionist can speak malay. Near to many viral place. Walking distance. Just need to double check the floor. Too many dust. Iron is provided. Overall was good. Will repeat again soon!

Last minit change my hotel from neo hotel to asia grand hotel …. Asia grand hotel not comfortable.

The hotel is beautiful and tidy, most importantly the receptionist is fluent in Malay and friendly, I really like it😊

Very good, okay service, friendly staff.

พนักงานบริการดีมากค่ะ ห้องกว้างสะอาด เสียอย่างเดียวห้องน้ำไม่มีน้ำอุ่นค่ะ น่าจะเสีย

The room is very spacious and comfortable. The bathroom has a bathtub, very good.

ห้องนอนสวยงามดีราคาไม่แพง พนักงานสุภาพมาก ชอบเลยละ ใกล้ทำเลของกินอร่อย

Hotel equipment quite old version...cannot adjust aircond temp, it's centralized, toilet have some stain and water keep stay on the floor. Breakfast need to go to other hotel nearby. For the price is ok.

We stayed at Family Suite. Spacious room. They served Halal breakfast but not at the Neo Grand Hotel, you have to walk to Merlin Grand Hotel at the back of Neo Grand Hotel. Limited choices of breakfast and they did not refill the foods if you come late. Hotel is clean, value for money. They got 7-Eleven and money changer in front of the hotel. Their receptionist allowed early check in, we arrived around 1230 pm on that day. Overall okay.

Aircond noisy and others ok, furniture a bit old

it is good. Close to Haoyuan Dim Sum and Qing Shou Xian pig hand, staff very nice and early check in and late check out.

I like the family room I stayed. This is my 2nd time. Room is spacious with balcony. There is 7 Eleven and money changer shop in front of hotel. Location not so far from Lee Garden. It's not a big problem because can easily get Grab car and tuk tuk.

The receptionist is friendly and happy to help. The check-in process is fast. Clean rooms, available electronic kettle, coffee towels changed a day. Breakfast was very good, the bathroom was clean, there was a bathtub, but unfortunately there was a puddle of water near the tub that didn't flow into the bathroom hole. The wifi is really good too!

7-11 just across the street. Walking distance to famous Chokdee dimsum. Friendly and helpful staff. Manage for early check in. Room, bed and breakfast was acceptable as the price was cheap.

Pro: Spacious. Comfortable room. Friendly staff Con: Air conditioning slow. Wifi a bit slow for big hotel. Outside air conditioner unit blade fan is exposing. Very dangerous to kid.

Check-in is fast. The room is spacious. Shower is good. Broken at the air compressor, a little loud Breakfast is ok.

easy parking.. staff very friendly.. opposite 7e..nearby restoran kelantan, kai todcha (nasi kuning).. easy to get halal food..

Receptionist at reception Clean the room very badly. The bathroom is not clean, flooded, the mattress is not paved. The TV looks good, it crashes. Wipes are not wet. Used coffee mugs are not stored. Very bad feeling. Bad, not found in the room. Is the only way to sleep Some improvements