We were not able to use WiFi or TV in room for the entire stay. Front desk advised someone would come up to troubleshoot, no one ever did. Luggage was never brought to room after checking in. We waited 30 minutes, then went back downstairs to get it ourselves. Bartenders were nice, but moved with no urgency. Breakfast was good, location was convenient enough, property was quiet, room was ready upon arrival, spa services are a plus. Still, I would not stay here again unless it was significantly cheaper.