Overall Ratings & Reviews Hampton Inn and Suites Phoenix East Mesa

This property, though nice looking, was apparently built with interior walls that do little to stop sound from adjoining rooms. The first room we were in was next to a family of five: mom and dad, a toddler who spoke in short sentences, a son who wanted to stay in the room when they left for family activities, and a daughter. The toddler screeched from time to time, but otherwise they spoke in normal volume voices and we could clearly understand every word they said when sitting on the other side of our room from the adjoining wall. We heard the names of the three kids, the dad talking about checking the laundry the mom had started in the hotel laundry room, and whatever else they talked about. We asked and were given a different room one floor higher, but it was only a little better. The person in the adjoining room liked loud TV, and to talk on the phone with a lot of cursing and F words. I’ll stop here with the recommendation to avoid this place unless you want people in adjoining rooms to hear what you say, vice versa, and to be woken up at night when people in adjoining rooms go out and come back late or stay up late watching TV or talking on the phone.

The place is very clean and neat. That’s first thing I noticed, when I walked in. The front receptionist was so nice and friendly. My kids really enjoyed the pool and for breakfast they have so many options. The female in charge of preparing breakfast, she kept coming out making sure everything was stock and good to go. The receptionist was always laughing and interacting with customers. She made everyone feel comfortable and like you were at home. I definitely enjoyed staying here and I will definitely be back.

Great customer service

Very nice staff, quiet, clean

Clean and safe feeling. Close to plenty of places to eat. Convenient to Banner MD Anderson.

Great room. Staff is AWESOME from Michael and Lisa at the front desk to, well everyone I encountered.

Super clean, super staff, super quiet!

Decently clean, generous accommodations, friendly staff!

Easy check in and great service

Nice

Great place and location!

wonderful place

The room was clean but needs to update the outlets for the newer iPhones. We were in Arizona for our daughter’s wedding and they were to provide shuttle service to and from the wedding venue. This was pre scheduled many months before the wedding took place. I learned that they took at least one group to the hotel but did not return for another group. My husband and I and others were left to find our own way back! They dropped the ball in service. We were there at the time arranged for pickup but the shuttle was not! What a way to end our memory! I even called the hotel and was told that there was no pickup scheduled for that night!!

Very good. Excellent friendly staff. Clean. The only thing to improve was the beds could be a little softer.

Fantastic check in process and very friendly staff. The rooms could stand to be update with the beds but all in all it was a good stay.

The beds were extremely low quality. Very hard. Pillows were not fluffy.

Friendly staff, comforts of home away from home!

Air conditioning kept us awake the entire night. Absolutely no sleep…3rd Hamilton life stayed at like that. Convinced it’s all locations and likely will not use chain of hotels again

Our room smelled like it was a smoking room. Breakfast was OK

Staff was very friendly. A/C unit in the room was noisy and rattled. The bed was a little hard.