Clean room and room just looked nice

Staff was exceptional and the hotel was very clean

Clean and nice staff

Clean, quiet room. Friendly helpful staff

Wonderful hotel! Exceeded our expectations by far! From check in to check out, everything was easy and great! Front desk was very welcoming and always helpful. Room was much bigger than expected, very clean and quiet. We booked the King room with kitchen and living room, was so worth it! Very spacious and nice setup with full size fridge, sink and counter area and table with seats. Exactly what we needed and more. It was also nice that the bedroom was separate with its own door. We didn’t try the food or bar but looked nice as well. Great hotel, definitely recommend and will stay again when in Lubbock.

Hotel was great. Wish it had a working pool.

Staff were very friendly. The bar area was a great place to hang out and watch the game.

I do not drink alcohol.

This place was great

The staff was extremely accommodating when I needed to make a change in my reservation. Customer service was above and beyond which was refreshing.

Front desk was extremely kind and accommodating

Staff was friendly and helpful. Many broken tiles on bathroom floor, tub floor was dirty and carpet had a stench.

Visiting my daughter and enjoyed my stay for 3 nights. Will be back again

Very nice newer property, lots of conveniences. Staff was super nice,

Staff was really helpful and calm under pressure

The room is clean

Good

Stay in this hotel often for medical visits. Generally great rooms and pleasant staff. This time our room was not up to the standards we expect of this hotel. Carpet had spots on it, the bathroom wall paper was peeling and discoloration on the tiles. Queen size beds seemed more like doubles and were very uncomfortable. We will continue to stay in this hotel just not this room, which we requested due to roll in shower and close proximity to front desk.

I was told this property was near the Texas Tech campus and it was not. I should not have to fact check when told that close to campus Frustrating

The staff was so welcoming and helpful. I highly recommend. I used the fitness center twice and it was also spotless and well maintained