Overall Ratings & Reviews Seehotel Kastanienbaum

Great

Restaurant staff were really friendly. Drinks on the patio with that view was special. Food was just ok.

This hotel is superb. The staff and facilities are wonderful, and the views from the hotel across the lake are truly awesome.

Fabulous hotel with views of Vierwaldsaresee. The staff are amazing!! Rooms clean and well equipped. Food is excellent. Hot tub overlooking the lake is lovely. Bus to Luzern from outside hotel takes 20 mins

We stayed at the Seehotel Kastanienbaum between 28/12 2024 - 1/1 2025. Upon arrival the greeting was very friendly (and in perfect English). We were given details of the hotel, breakfast times, amenities such as Hot Tub and Sauna Boat for hire etc. We were also given a FREE bus pass for the duration of our stay. The bus service to and from Lucerne was regular and only 20 mins, the bus stop is literally 30 seconds from leaving the reception of the hotel. We used the bus every day. The room was spacious, a big bed, it was very warm and the bathroom had a great super-powerful shower. On the first night we had a cheese fondue in the private huts they have at the back of the hotel. It was great fun eating out zero degrees. We were kept warm by heated seat cushions and plenty of blankets. The only negative was it was foggy and the lake view we booked wasn’t there, obviously not the hotel’s fault. A nice touch was a Happy New Year card in our room on the 31st Dec and some biscuits and Konfi when we checked out.

Andre at the front desk was amazing!!! He went above and beyond to help me with a problem I encountered with a package I had sent previously from Italy to the USA. I do appreciate the time he spent to fix it all up!!

Excellent and friendly staff made us welcome and offered a change to a lakeside view. The lighting in the bedroom was dim except at the desk - we would liked to have had more conventional lighting. The double bed was comfortable but we also struggled to accommodate two large duvets on the bed, ending up laying on one end to anchor it.

excellent view great breakfast excellent dinner about 20 min by car to lucerne

Great view of the lake

We stayed in a room facing the lake. Very beautiful.

Beautiful!!

Wow! Just the place to stay if visiting Lucern - transportation to and from city is complimentary. The hotel is on the water and has all the facilities. The hospitality is top notch. What made our stay totally memorable is our interaction with Vanessa at the front desk. Any company would be so fortunate to have an employee like Vanessa. We loved out stay.

Very beautiful facility with access to the lake. Spa area is amazing. Bus stop across from the hotel takes you everywhere easily.

The hotel was beautiful and in a picture perfect spot on Lake Lucerne. The service was perfection. Vanessa welcomed us and helped us learn more about the city so we could orient ourselves. We are so appreciative of their attention to detail to make your stay not just comfortable, but memorable.

This hotel was absolutely beautiful. Only 10 minutes from downtown Lucern.

This is a beautiful property! We were in Switzerland for 10 days and although we were only at this location one night it was hands down the nicest room of the stay. The lake view room was so beautiful. Great location and very convenient for travellers as the bus station is right outside the building.

Nice, quiet room. Great front desk clerk. Room could use more pillows.

The best view Lucerne has to offer. An excpetional experience for the family. Could not have asked for anything better.

Excellent. The staff was extremely friendly and helpful. View of Lake Lucerne was wonderful

The hotel wasn’t clean ( too many spiders) I couldn’t stay and had to check out!!. They offered me two other rooms but they were also having the same issue. I contacted the hotel thru Expedia to get my refund but they refused!!! I DON’T RECOMMEND THIS DIRTY HOTEL TO ANYONE!!