Hotel is very cool - in concept. EVERYTHING requires maintenance, refresh, replacement. I'd rather have way less "neat" and techno items, but the things there worked well. Beds and bedding were good. Rooms were very spacious. However, we paid ignificantly more for a suite with a sauna - sauna was disgustingly dirty. Fancy shower panel and it kept shorting out so and was so old/dirty. Electric curtains didnt work, multiple panels were completely broken, and the couch was disgusting: dirty and completely sagging and worn. Staff were plesant and helpful but couldn't make up for the complete lack of maintenance and refurbishment.

1️⃣ Misrepresentation of the room The room provided did not resemble a suite. It lacked a suite layout, had no seating area or table, and had no balcony 2️⃣ Strong damp / musty smell from hot tub The hot tub caused an unpleasant damp smell throughout the room. Ventilating the room was extremely difficult due to the limited window and excessive street noise outside. 3️⃣ Advertised soundproofing is false Your website promises soundproof rooms, yet we experienced: * Loud music from outside late into the night and repeated disturbances meant we struggled to sleep every night. 4️⃣ Wi-Fi and TV features not working There was **no functioning Wi-Fi** during our stay — neither for the TV nor for our personal devices. When queried, reception simply replied: *“It doesn’t work.”* This is unacceptable for a hotel promoting modern, connected rooms. 5️⃣ Misleading minibar setup Snacks and alcohol were placed next to complimentary items with **no price list provided**, making them appear free. This felt deceptive and designed to catch guests out. 6️⃣ Intimidating penalty policy We were issued two key / towel cards and later discovered the €50 per card replacement fee in fine print. This created unnecessary stress to protect the cards we didn’t need and felt like a hidden charge tactic. 7️⃣ Maintenance & quality issues * Very cracked worn out sink *The “iPad” advertised in room is simply a phone extension with no internet functionality The hotel aren’t interested in solving

10/10 would not stay at this hotel again. Do not book here if you want to sleep before 5am. Bars all around hotel, so very noisy. Rooms are not sound proof for outside noise or hallways. Jaccuzi bedroom smelled weird, like mold or feet. Poor ventilation. Don't book below floor 5 for a better sea view vs floodlights (directly into bedroom) and roofs. Bed lvls didn't match for king bed. Lumpy pillows. Expensive mini bar. Most of the staff was very nice. Rooftop pool was great. 2 nights end of season was $700ish. Not impressed for that price.

We loved the fact the hotel was Adults only, the room was spacious and clean the view from our room was spectacular. The bed was comfortable. Spoilt for choice for dining and partying. The staff was always accomodating and helpful.

Amazing hotel. Pleasant staff as well.

Regardless of age and time of year, the immediate area is a little edgy. However, going in Nov, expecting the areas USP, it is less busy although not quite by any means. It’s an adult hotel and area. Room was unique and distance was walkable or ‘bootable’. Impressive range of cuisines, spa tipped the balance to make this … an embraceable it is what it is and we enjoyed it. (Not we are 35-45).

Right in the centre of town

Right in the heart of St Julians, so all the bars, ships and restaurants are within walking distance. Hugo boutique was stunning and everything we expected. Lovely stay and would highly recommend.

The hotel is in a great spot have stayed before and always a beautiful and relaxing trip away.

Absolutley loved this hotel. Very clean and all the staff were very friendly. Room was gorgeous, spotless and had a well stocked mini bar, bathrobes and slippers. We had a room with a jacuzzi tub which worked perfectly and overlooked a bay view. The sister hotel was also amazing, and we tried a few Hugo restaurants which were also 10/10, especially the pan Asian one! Area is VERY busy, and is quite loud at night but our room had good soundproofing on the windows which kept most of the night out. Hotel is a few minutes from the beach, bars, restaurants and shops. Only downfall was the infinity pool wasn't in use, so you had to you the sister hotels. We tried every day but couldn't get a sunbed or comfy seat at the other pool. Overall I would recommend and would likely stay again if I return. Perfect location!

It was very noisy from all the music that started from 8 pm till 5 am non stop

We have had a terrible stay at Hugo hotel with very loud music and police visiting hotel often. In a very bad location and not a nice place for a relaxing holiday

The hotel was modern, clean and stylish, and the staff were helpful and even let me check in early. Breakfast requires a walk to another hotel so I’m glad I hadn’t paid extra for this. The pictures on Expedia show a lovely rooftop pool and bar but I on booking I was sent an email to say that this was shut. Unfortunately it’s in a very bad location next to booming nightclubs and drunk party goers. My room view was of the loud nightclub directly opposite. Despite extensive soundproofing I was kept up every night by the noisy drunks and pounding bass lines to the early morning. I barely got any sleep. The downstairs bar was also very loud, so no chance of a relaxing evening drink there. As a result I avoided the hotel and surrounding area to get away from all the noise and drunks. Luckily the rest of Malta is really lovely so managed to have a nice time apart from that.

I enjoyed the hotel and the lounge!! The bed was comfortable and the shower was relaxing. Unfortunately, I saw a few bugs in the bathroom when I showered. Also, there isn’t a DND sign so housekeeping woke me up daily.

The hotel was good and so were the staff, apart from when we asked for extra soap, shower gel and bath mat which we had to ask for a couple of times. We recommend dining in the hotel. The area around the hotel is very noisy due to the nightclubs and not pleasant to see drug dealers openly selling drugs.

Thé hôtel is very clean and friendly stuffs.

Great hotel! Clean, execellent loacation and very friendly stuff.

The hotel was very nice my room was amazing with jacuzzi and balcony views of the beach etc. All staff I met were friendly, especially the pool guys they were having a laugh with my husband and I. Overall the hotel facilities were very good and clean. (However I would recommend hand wash/dispensers) but I always come prepared with my own. The location is perfect, everything a stone throughway. I’m definitely coming back and staying longer. Oh night life was gooood too! No trouble just lively.

The property was average. The cleaning was very basic, ran out of towels, had to invite staff to hover the room, access to hotel included clumsy stairs.

It was really nice and clean