It was a great experience, the staff were kind and quick to answer all my questions

All is better

The property is centrally located and close to many popular tourist attractions like Paseo Santa Lucia, the Cathedral, Macroplaza, plenty of shops and small local restaurants. Staff at check-in was very friendly (Mercedes) I would definitely stay here again if I return to Monterrey. My only complaint is the lack of communication through the Expedia app, and we had to wait until 2:00 PM to check in, even though we arrived early at noon.

I recently stayed at your hotel and wanted to share some feedback regarding my experience. Unfortunately, it did not meet expectations due to several issues: The room was extremely hot upon arrival. Although I adjusted the thermostat, the temperature only lowered by 2 degrees and remained uncomfortable throughout the night. The television was not functioning at all during the stay. I also encountered a bug in the restroom, which was concerning in terms of cleanliness. While the restaurant food was acceptable, it wasn’t enough to offset the other inconveniences. When I contacted the front desk to request a room change, I was told all rooms were booked. Additionally, the receptionist was not particularly helpful or accommodating.

Pongan fridge estaría fabuloso

My stay at Krystal Monterrey was awesome! The check-in was very efficient. The room was superb! I really loved the neatness but most of all the individualized WELCOME note. Special thanks to Susana García!

Nice

No me gustó el valet parking ya que dejaron el vehículo prendido toda la noche y se le acabó tanto la batería que tuve que hablar a una grúa incurriendo en un gasto que no tenía contemplado. Se vio con la supervisora y gerente en turno y simplemente me dijeron que “estarán al pendiente”. Entiendo que no son trabajadores directos del hotel pero están en el hotel dando el servicio. Nos quedamos sin agua un día y nos bañamos. La fila para el registro más lento de lo normal

Great place to stay really loved it

Other than those few things excellent personal nice

Llegamos y nuestra reservacion no aprecia, les mostre con mi cel la reserva de expedia y tardaron aprox 30min en reaolverlo, eran 3 cuartos y tadaron mucho en darnos las llaves ya que teniamos que firmar muchos papeles TODAS las 6 personas que ibamos, yo me acercaba a ver si ya faltaba poco y me decian que necesitaba

Great location

Great location and employees and hotel all nice

Everything was good except for the room that doesn’t have a microwave

It’s ok

Staff was friendly, room service is great, small Starbucks in hotel, seating area in lobby, hotel bar had a happy hour, food at breakfast buffet was good on one day & not so good the next. Room was nice overall, bathroom had s bit od a sewer smell ar times & can hear people next yo our rokm if loud. Overall nice & would recommend as ot in in the downtown area very accessible to shopping, restaurants & sights.

El personal increíble, super atentos. Me encanta la ubicacion de este hotel y ya nos hemos hospedado anteriormente. En esta ocasion nos tocó la mala experiencia de no poder bañarnos debido a que la regadera tenia fuga de agua y mojaba todo el baño por arriba de la puerta de cristal.

I think this will likely be the first negative review I have given for a property. But holy moly....the room safe didn't work, there were no glasses or ice bucket in the room, some of the lights didn't work, it was dirty. I honestly was shocked, as it looks lovely from the outside, has concierge service, a doorman, valet parking. The room experience just did not connect with the rest of the property.

This hotel has never failed me. Rooms are very spacious. Breakfast buffet amazing. Service is great! Meeting rooms and working spaces are great

The whole lights went off for like 2 hours