We chose this hotel because they mentioned they have free shuttle to Central Hatyai and Makro. Upon arrival and check-in, we double confirm again the timing interval. The front lobby staff said every 1hr have, just call them first 30mins before to confirm the slot. So we called the lobby for a slot, but the staff said no shuttle. Only one shuttle at 6PM. Then we mentioned, just now at 2PM the staff said every 1hr have. Then end up we took our car out. After that, at night time we asked again the front lobby staff, for tomorrow morning timing. She said tomorrow only 6PM time. Only one shuttle. So it is not every hour they have shuttle! The way the other staff upon check-in mentioned it with her attitude that is not so friendly, and also we don't know why must more than 5 staff wait at the lobby counter talking to each other when guest want to check-in. So not comfortable. If we know they only have one shuttle and one timing like this, we will not choose this hotel in the first place! Waste our energy.