Overall Ratings & Reviews Re Cove Hakone

We were celebrating my mothers birthday but the hotel was disappointing in terms of service in comparison to what other hotels would do

Great buffet options and friendly service

What didn’t I like? It was fantastic!

The onsens were a highlight, beautiful and spacious with indoor and outdoor baths. We were a family of 4 (kids 5&7) and stayed in the traditional family suite with two large single beds and a separate tatami room. There is a new section with lounge/reception and restaurant and the old building has the onsens. It is not difficult getting between them via car park or indoor corridor. Staff was good/Enhlish speaking mostly and very friendly and helpful. We had breakfast and dinner included was was really nice to be able to relax and eat at the hotel. Lots of options at the buffet for our picky(ish) young kids. We enjoyed the food, the onsens and the stay! The room was a bit dated as other reviewers have noted but it added to the Japanese charm, it was fine! Pillows could be improved. Overall, very good for reasonable price and would stay again or recommend.

This location was beautiful. We had a room facing the mountain with a large window and patio. Staff were very nice and English was not a problem. Tattoos need to be covered for the hot spring. There are no sidewalks directly to the hotel but there are many food options within walking distance. Parking was available. There is 1 laundry machine so if you need it you will likely need to wait.

Rooms are clean but outdated...

Very nice hotel with a wonderful staff .Hot springs and breakfast were amazing

The place is a bit worn out but we appreciate the allergen information displayed on each of their dishes in the breakfast buffet, which is a rare find in Japan. The food is also delicious. I would love to visit there for another meal.

I love the new facility. Everything is very new and nice. Food are great. I definitely be back and highly recommended.

Very friendly guest service.

Enjoyed the property. Staffs were helpful and foods was great!.

This is a very old hotel located in a quieter section of Hakone. The room is much bigger than average hotels, but the facility is a little bit old. We tried the hot spring and Yukado. It was amazing. The buffet breakfast was the best part. You got the chance to taste great Japanese foods and deserts. There are some small restaurants within walking distance in the area. There are buses taking you to Lake Ashi and all the sightseeing spots in Hakone. There is a green pasture wetland trail close to the hotel, which is really a pleasant surprise for this trip.

Absolutely amazing resort and onsen with every comfort considered

The lobby is very nice and it feels like a resort. Our room is very big. It has two double beds and two tatami beds. The tatami bed area could be closed if you would like to have privacy. There are 3 sinks (two are in the washroom and one is in the room), so 4 of us did not have to fight for the sinks. The front desk staffs were so friendly that they were willing to help you with anything. Onset is very nice as well. Both breakfast and dinner were wonderful and had many choices. The dinner area is quite big, we never need to worry about finding a table even if there were many people there. We loved this property.

Beautiful surroundings, good service and great dinner.

The hotel was fine.

The suit for 3 persons was huge. Extra toilet and bathroom was an unexpected luxury. The onsen facilities were very good. We will consider visiting again when we visit Hakone again

We stayed in the South Bldg. and we had to walk back and forth between the South and North Bldgs. It was hard for my mother who was on the wheelchair. The room was old and did not look like the website. Though the hot spring was excellent, and the meals were awesome.

The airconditioner is not cold. There is a bad sewage smell coming from the toilet.

Room smelled like it was an old smoking room.