Overall Ratings & Reviews Bahia Principe Fantasia Punta Cana - All Inclusive

This was our 6th stay at a Bahia property. Unfortunately for us we had a multitude of issues. Needless to say it was unpleasant. Upon arrival, I decided to upgrade our room. Our room’s air conditioner only worked one day during our trip. The room “flooded” about 4am on the third night. Apparently, the A/C unit expelled lots of water that dripped down the wall and ceiling. I had to put towels down all over the floor, as I couldn’t call maintenance in the middle of the night. Didn’t want to wake my child. I think Bahia has received enough of my money.

Staff lack of english language and food wasn't as good.

N/a

Everything so far perfected only one issue about food they serve pork meat a lot at least hot dog if beef much better for kids

The was very little information given as to how to access the Bahia app.. how to use it to make reservations.. the was NO information given as to VIP so I received NO upgrades or benefits This was a very Spanish speaking property and communication was very difficult at times

Everything was nice

10 out of 10 for the price and the hotel. We had a great time and the children enjoyed the most. Would definitely return.

Bahia Principe Fantasia

Everyone was very nice,waitresses,front end

Friendly environment

We had an amazing time at Fantasia Punta Cana property. We were there with our two toddlers and everying wen't so smooth for us. The stuff was supper accomodating, some language barrier, but they did everything to help us out. Our room was very spacious with separate sitting area where our kids hang out. The hotel provided two cribs that were a little smaller than the standard size but we still fit in them (sheets were provided). The bathroom was very spacius with hot tub and stand in shower. Condition was great. Bahia Principe is HUGE! I didn't realize that when I was booking. I don't believe the picture expedia is showing is of the property but I guess that doesn't matter (the beach lauout and pool location was different). The complex is set up of 6 different hotels (2 of them adults only). As VIP we were able to take advantage of all the amnemities they offered, restaurants, sports, entertainment spaces, it was truly great. Each hotel offeres kids club for different ages. The two we went to had very little to offer for 3 yr olds. It was pretty much a building with very few toys, some game consoles and table. A little dissapointing but we didn't plan to have our kids spend any time there anyway. Hotels were fully booked but you wouldn't be able to see that at restaurants or pools. Beach was busy but not too bad. Pool were beautiful, busy but not overcrowded, plenty of space for everyone. So many bars there was never a wait more than 2 min.

Everything clean and beautiful,great different variety of food but I don’t like that their was few roaches in the bedroom, complained but was smiled at,I guess that’s normal for them.

Dining excellent

The entire staff was very helpful. Julia from entertainment and Valentina from the spa went above and beyond to ensure our needs were me. I'm looking forward to my next trip and would def recommend booking your next vacation at Bahia Principe.

Loved everything about it

This was actually our second time at this hotel – we visited three years ago and decided to come back, mainly because our daughter (now 13) had such amazing memories from the first trip. We were a bit nervous about returning to the same place, as we usually try different destinations, but we were so pleasantly surprised. The experience was even better than we remembered! What truly makes this place special is the people who work there. The staff are incredibly kind, friendly, and warm. They always have time for a smile, a kind word, and especially for children. After a day or two, many of them recognized us and greeted us like friends. It made us feel so welcome. We mostly ate at the buffet since we have kids, and we were always happy with the food. The selection was huge, everything was fresh and tasty, and we never had any stomach issues. Dinner in particular was delicious every night – so much variety and everything cooked perfectly. There’s truly something for everyone here. On the beach, you can treat yourself to a delicious coconut or pineapple with a splash of rum (or without) for just $5 – such a nice touch! Our 13-year-old daughter had a great time, and so did our 3-year-old son. The resort is perfect for families, and we always felt like we were in good hands. We also make a point of tipping the staff, because they really deserve it for the amazing job they do every day. I honestly don’t understand the negative reviews – our experience was nothing but positive.

I loved my stay, staff was very friendly and accommodating; I also liked how they checked in on you while passing and engaged in friendly conversation. Dining options were good. My only complain they have to fix app, some parts of app didn’t work, like to order room service, and for VIP guest should include all dining options not just ones at checked in hotel.

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Since having children we’ve been exploring kid oriented resorts, and we looked up the Bahía Príncipe Fantasia resort. To our surprise, this resort is listed as a 5 star resort. Please don’t be fooled! Nothing farther from reality. Being extremely -extremely - liberal and gracious it’s a 2 star, at most. Pool towels are in serious need of a change because of stains and discoloration. The kids water park at the Fantasia needs to be closed down and refurbished ASAP. One slide was closed down. Two of the pool’s drains, located on the floor of the pool, were exposed and they just put a “caution wet floor” yellow cone on top of them. The stairs to the slides and other play areas had soooo much rust it made you think if your kids have their tetanus shot up to date. It’s truly a security and health hazard. Food was constantly cold, no matter where you ate: buffet, themed restaurant, pool restaurant. The pool side pizza was the only thing served hot and it was because they made them instantly. Furthermore, food had a pretty questionable appearance and presentation. It was pretty bad, so we opted to have a substantial breakfast, skip lunch or snack on fries and have dinner outside the hotels. But beware… the hotel has a policy that if you are using a car service to pick you up you need to inform it and they need to approve it at least 24 hours prior. The room was horrible…mold, damaged furniture, ripped curtains, etc. In general…horrible experience.