Overall Ratings & Reviews Staybridge Suites Columbus Univ Area - OSU by IHG

Great property. We will definitely stay again.

We recently booked three rooms at this property as part of a group reservation. Upon arrival, we were informed that the hotel could not honor our stay and that we were being relocated to a sister property. Unfortunately, the alternate hotel was not of equal quality, and no compensation was offered for the inconvenience. The relocated property had noticeably dirty floors and would not have been our preferred choice. Additionally, there were several issues during check-in, including an attempt to double-charge one member of our group and assigning another to a room that was already occupied. Overall, this experience was extremely disappointing. Due to the lack of professionalism and poor handling of the situation, I do not plan to stay with this property—or any affiliated locations—in the future.

Nice hotel, check in was easy and the clerk efficient and courteous. Room was comfortable but hallways were stuffy and had an occasional fowl odor. Breakfast was good but I will say one of the people serving looked miserable and not wanting to be bothered. Fitness room was a touch above average. Microwave did not work and maintenance said it was repaired buy the only function working was the fan.

Upon arrival I was told they didn’t have my reservation, they said it had been cancelled. They gave me three different reasons why they didn’t see it in their computer. However, I showed on my app and online that my reservation was active, no issues. They did get us a room for the same price as my original reservation. But then from there we just felt one disappointment after another. When asking for bedding/towels, it was handed directly to me. No offer to have staff bring it up to my room. The pool water was cold, and the pool is very small and only 3ft/4ft section. Kids jumping in and out flooded the floor so anyone not swimming was walking through puddles of water in their tennis shoes to get to a seating area. Tv is a joke…. You have limited channels and nothing for the kids on tv. We did breakfast the first day and the second morning we made our own food in the room. The breakfast area was missing waffle makers, photos online show 2 waffle makers and that’s usually what we eat. So we bought our own waffles and made them in the toaster in the room. Just overall felt like we were disappointed with the amenities. Will not recommend or stay there again. Not worth the cost when so many other hotels in the area!

I live in Puerto Rico but I’m from Columbus and still own a business here. We recently sold our home in Columbus so I stayed at Staybridge Suites for the last two weeks. The suite had everything I needed including a full kitchen with a full size fridge. Everything was extremely clean when I arrived and the customer service was awesome for my entire stay. The best part was how well insulated the rooms are. I was a little nervous because I’m a light sleeper and the slightest noise usually wakes me up. I usually stay in an Airbnb because of that but I didn’t have any issues whatsoever. Once I was in the room and shut the door I didn’t hear any noise at all. It was also considerably cheaper than my usual Airbnb so I will definitely be staying here from now on! I usually come back to Columbus every couple of months for a couple of weeks to check on our business so I’ll be a frequent guest in the future!

Millie was excellent. Made sure everything was taken care of

No seating in kitchen, non sufficient seating in room. Our room they checked us in, not ready, NO towels, no toilet paper but the measly left from previous guests. Air conditioner screen was popped up out of unit; bathroom was sub standard, no where to put anything on a counter . Bathroom door opened directly into room, literally 2 feet from bed. Fan in bathroom was not working. priced. if you were in Marriott but hotel was not up to that standard. They had mattresses store in stairwell. husband had to climb over a king mattress to access door. only 1 room bathrooms for men and/ or women off the breakfast dining area in lobby floor.

The property had evidence of water damage and with every shower, you could see why. The tiny shower in our room leaked so heavily we had to leave towels down so the carpet didn’t get wet. The shampoo, conditioner, and hand soap comes in refillable bottles, so you’re using the same bottles as all the previous guests. The breakfast is similar, nothing is pre-packaged/portioned individually other than the butter jam and syrup. Everything else is out and on an open buffet display. Only the hot food had covers. I did like the rotating breakfast options from day to day. The dressers in the rooms had drawers that rolled open at random. The bedroom door design was flawed and the door was very hard to close/lock. Had asked for a extra linens prior to check in as the reservation was for three adults and no linens for the pull-out were provided until a call post check in which took over an hour to receive after a second call was placed. The parking lot is very small and was always almost completely full.

Nice location and very friendly people

Very nice place

Some drawers and cabinets were missing or broken, but the rest of the room was clean

Millie was very kind and caring

Reserved this for a medical procedure and loved how in proximity the hotel was located in reference to th3 hospital. But also how nice the hotel suite we had was. Extremely comfortable and attainable for getting in and out.

Generally nice layout but the room we stayed in could use a new mattress. Also the tub/shower could use a refresh. Tub looked stained and temp control was broken.

Outstanding staff! Very comfortable and attractive place.

Just mehhh. Small parking lot, room service came in 1X while we were there, which was fine, however, they didn’t take garbage, and took towels, etc only to replace with 3 towels and nothing else. Even took blanket from pullout couch? Barely enough parking places, super tight if driving a big truck. Staff was friendly and seemed clean enough. Our shower door didn’t even come close to closing and water pressure was not good.

The hotel overbooked and when I arrived I was told my room was not available. Instead of assisting they told me that I needed to find my own lodging, even thought it was 10 pm. The general manager was no help and I was told that he was sleeping and had to be woken up. Will never stay at a staybridge suite again.

Very nice hotel, clean, comfortable, very friendly staff. The only thing is the shower door opened toward the sink making it awkward to maneuver in the bathroom. Not management’s fault. We highly recommend this hotel.

The hotel and property was very nice. The hotel itself was excellent. However, i am not sure where to place blame. Upon arrival I was told i did not have a reservation and after further investigation was told my reservation were canceled. I did not received any type of notification that my reservation was canceled. I had booked online and was given the opportunity to pay upon arrival on Sunday day of my stay, however, hotel canceled on Saturday as per the hotel wasn't sure i was coming. Now, correct me if im wrong, but shouldn't that happen on Sunday not the day i wasn't scheduled to be here. Make it make sense

It was a very pleasant experience there and I will stay there again