The staff were very helpful. My experience about the room would be not relevant, due to the fact I got an upgraded room with no extra charge! So basically I got something more than what I paid for, and it was very awesome. The food might be adjusted to fit foreigner (non-Indonesian) tastebud, I think (well given, since I didn't see any Indonesian besides myself and the staff, lol), because personally I think the food lacks some seasoning, but really there's nothing to complain about. Overall, it is such a wonderful experience. Really recommending this hotel for you who want to escape from the crowded southern part of Bali.