Overall Ratings & Reviews The Towers At Kahler Grand Hotel

Great place to stay if going to Mayo. You don’t have to go outside to get to the buildings at Mayo with the subway level. Food is good for 2 meals a day. There’s room service & deliveries from Instacart if needed for groceries or outside food/beverage source. Personalized concierge service is good. Our stay was 10 days - they accommodated our extended stay flawlessly. My only complaint is the room temperature everywhere; it can be stuffy moving place to place. Take a fan to cool off in your room.

We like the concierge services and the private lounge and the amenities that were offered to us. We had an issue with water pressure in the toilet. We left a message and had to call back 4 hours later when no one re. Toilet worked for a few hours and broke again. It was also unclear how to check into the towers. We were taken to the desk but told that a separate phone number needed to be called. The valet assisted with luggage and accepted my tip but then took money from my husband who didn’t know that I already gave a good tip for the amount of work that he did. We were told to move away from the front desk with our full luggage cart. This is where the valet instructed us to be only to be told we were in the way and needed to move our luggage cart away from their front desk. We had to wait for a representative from the towers to come down and bring us upstairs.

Great location next to Mayo Clinic.

Convenient to the Mayo Clinic. It was so nuce to have a place to rest between appointments!

Employees were very nice although the reception lady was a little confused. Property needs updating. Mattress was soft. Complimentary food on the concierge level was mediocre at best but the drinks were nice!

The hotel called me the day before check in, wanted me to have cell phone of concierge so that I could call 15 minutes before arrival and that they would be waiting in the main lobby. They were, the front desk couldn’t see my reservation so they weren’t sure I was in the right place, and that’s because they have the main hotel and The Towers which I was in. The lady finally came, put my luggage on a cart and it fell into a door and damaged it. Then when I actually needed the concierge it went to voicemail 3 times. The place is very posh, and I definitely will stay there again. The service was lacking, and maybe it’s because they were focused on the Indonesian royalty that took up a whole floor, and the rest of the guests took second best. The staff in the luxury lounge was great! They were attentive, and wanted the guests to be well taken care of. Overall, check in needs help, and maybe don’t call the day before and set the expectations for too notch service if it can’t be followed through on. Again, I would stay again, but for the price it fell a little short.

David the concierge was fantastic. Dropped my car off and picked my car up for me on the street. The TV in the room was old and hard to navigate. The rooms are quite dated, Super hard to get the thermostats to work and the hotel is under construction in the lobby.

comfortable convenient staff was amazing, very helpful and accommidating

The service top of line

Great place and the concierge service is incredible.

Wonderful staff and accommodations. Felt like a queen.

food in the concierge lounge was great. worth the extra cost for the convenience of location to Mayo Clinic and the ease of meals across the hall.

Great breakfast

The staff here is outstanding and the rooms are spacious, updated and clean. This is my second time staying and I’ll come back again if I’m in town.

The staff was outstanding. Shane in particular (although all other interactions were very positive) worked to understand our needs and met or exceeded the support expected. Really an unusual and very positive experience. So close to all the Mayo service nearby. Will stay here again when we are in town (lots of great treats/drinks/extras too)!

Absolutely exceptional service, especially from David. Wonderful meals/snacks and super comfortable bed!

Tower is amazing

Comfortable suite, restful environment, attentive professional team

Excellent hospitality and very helpful, I will stay there anytime I need to be in the area.

Staff are super helpful.