Overall Ratings & Reviews The Cross Keys

Extremely nice hotel with a lot of character. One of our top hotels in our 30 trip to England

Intermittent low level electronic hum for the first part of the night. Mattress too soft. Not sure I like having the toilet inside the room inside a cubicle without good ventilation.

Very historic place which dates back to the 1500's . The character of the property has been largely kept, this does include sloping floor in the bedroom.

No heating no food service at 20.30 but said 9 bar closed early so no drinks at 22.30 shocking rude bar staff (not interested bad attitude)

Very old historic building with lots of character. Room large, bed comfy, coffee machine and biscuits but no bottled water. Good shower, good breakfast included cooked to order. Staff friendly and helpful. WiFi rubbish, TV not great but was cool that it was hidden in the panelled wall. Short walk to paid parking. Overall a positive stay, would stay again.

I'm sure it would have been a lovely stay if Hotels.com had actually booked the hotel for our weekend stay but when we arrived the cross keys hadn't received the booking from Hotels.com

Staff members excellent. Lighting in bathroom was poor 2 lights not working did report this. Cups in bedroom not changed or cleaned over 3 day stay. Food was good

Ideal quiet position in town centre so easy to walk or use buses nearby.Very old building so stairs awkward (There could be a reminder on website when booking). Shower easy to use; ceiling above showing water damage stains. It was useful to have a stand for unpacking suitcase. Bed comfortable; bed linen crisp, clean and ironed. Lighting good; a welcome tray of teas, coffees, biscuits topped up daily. TV set on a slant on wall due to structure of building? Breakfasts good, portions generous; vegetarian options tasty; I would welcome some fruit and yoghurt choice too.

Amazing Will be back again soon

Check in was poor, got ignored by staff gossiping, looked at me 5 times and decided ignoring me was the best so I stood there for about 5minutes. When a waitress already running around after clients saw me she came over and got someone to help me, she was helpful, manager came over and they had computer issues which apparently I wanted to know all about. Just very unprofessional. Room was adequate but small and not value , price is only for the old building. Room was adequate but bathroom wasn’t that clean. All toiletries were one use which isn’t green. Best experience was breakfast where young guy on duty was very good with all the guests.

We were allowed to leave our cases while went to music festival in towm. Staff were more than helpful. Breakfast was superior

Friendly and helpful staff. Comfortable room and bed. Quiet night. The stylish roll top bath needed a stool for access by customers with old joints!

Lovely room and ensuite - very clean comfortable and beautifully decorated. The staff were very helpful and friendly. The breakfast was delicious. I would definitely stay there again.

20 unanswered phone calls and 3 unanswered emails before my stay to sort out appropriate rooms. Unbelievably noisy superior room next to high street traffic. Moved to another noisy ( but not so noisy) and hot room. Had to request refund myself as it was not automatically forthcoming. A further 6 unanswered phone calls to do so and several emails. 10 days later sorted out by Wendy. Inadequate management

The location is excellent but remember there is no parking at the hotel and hard to drop off your bags in the car as narrow street right outside. Keep this in mind if you have a lot of luggage or disabled. Hotel and food great. Getting a coffee or drink when breakfast was busy proved hard and we had to ask 3 times and took longer than it took to eat breakfast. Over all a great location and so don’t be put off. Maybe have a filter coffee machine and then could top up yourself

Incredibly noisy Hopeless management

Excellent character and restaurant

Very unique and pleasant hotel/pub. Very comfortable and clean bed and bedding. Enjoyed the Sunday roast dinner specials. Breakfast was very good. Central location in a very walkable village. Transportation by local bus to Stansted airport was quick (about 1 hour), stop just down the street and cost was 2£ each. Great way to get to the airport, scenic drive in the countryside.

Noisey. For example

This is the place if you want to stay in an historic hotel. Expect it to be charming but also expect stairs and off site parking. But the staff is wonderful, the pub is a joy and the food very good. And the whole area is walkable. Just great.