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Explore DoubleTree by Hilton New York Times Square West

Traveloka (11)

Other sources (1,664)

8.0

Very Good

From 11 reviews

Provided by travelers on

Cleanliness

7.7

Room Comfort

8.0

Meal

9.0

Location

9.2

Service and Facilites

8.0

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Traveler Reviews DoubleTree by Hilton New York Times Square West

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Customer reviews

M***a

Leisure

5.9

/10

Reviewed 5 week(s) ago

they had payment problem with traveloka but didn't want to contact traveloka and told me to go to the lobby on the 2nd night at 11pm to finished the payment which hotel should have done with agent. and they locked my room so i couldn't enter the room and treted me like a criminal. really BAD service. i stay in doubletree with different location but did not get this kind of treatment. the boss and staff have bad attitude. and the location has unpleasant smell.

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M***a

10.0

/10

Reviewed 22 week(s) ago

The Front office staff, Jason is excellent! Ber warm welcoming and nice!

1 people find it helpful

B***i

6.5

/10

Reviewed 51 week(s) ago

Great location, but has plenty room for improvement in the rooms and facilities.

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Kristian H.

9.7

/10

Reviewed 331 week(s) ago

The room was okay. The process of checking-in and out was fast. I loved the 'check-in' cookie. I just wish that they didn't have to clean my room as I requested (i put do-not-disturb sign on the door).

1 people find it helpful

renny o.

Family

5.6

/10

Reviewed 365 week(s) ago

Extremely small room and small lobby. But great location and easy to check in.

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