I've booked a night in a luxury studio suite which was a hundred bucks a night and when I checked in, I was placed in economic room which is half of the luxury price, the bed was dusty, kitchen dirty (seemed like nobody booked it in a while) and most of all the place is infested with bees ... I discovered it in the morning when I went I to bathroom there was the whole nest chilling everywhere, mirror, walls, shower... .. the owner said it was Expedia fault that luxury studio isn't for rent anymore but there were people in it partying...and that Expedia should deal with the issue. As of now, I'm still waiting on the price difference refund between these two rents. I can say that I had such a nice welcome and lots of help from the young guy who works at the mansion and taking good care of it, he helped me to get in touch with the owner and even translated the needed information so all these stars go to him 👌 I don't recommend this place to anyone.

View from room was beautiful. Staff was friendly. Pool was unavailable. Door did not lock from outside had to take personal items with us each day. Bees invaded bathroom. NO HOT WATER. Was not informed before we got there that we were expected to not leave property before 7am and return no later than 10pm. Only stayed 2 nights instead of the 3 we booked due to not being able to shower due to no hot water.

The whole experience was seriously disappointing: - I had to wait nearly 10 minutes in the street to be able to get in, in spite of informing well in advance of my arrival time; - communication was via WhatsApp and very unresponsive; - I had to insist that the reservation was made for two persons and there was no reason to want to charge me for one extra person; - I was given a room that was below the category I had paid for and it is only after reviewing the details that I could claim what I had paid for; - altough there was a sitting area, it was in a common area and not the private one appearing in the pictures of the studio; - there was no hot water in the room, and after spending over 30 minutes and many WhatsApp messages to get this resolved, I was told I would have to use a common bathroom; - overall, the maintenance and cleanliness of the place left very much to desire, including with cockroaches in the hallway, and had nothing to do with any concept of luxury; - the toilet seat was totally worn out and neglected (I have a piture ready for posting); - finally, cherry on the cake, upon checking out we were told that we had left one towel "very dirty", which I doubt very much.

Great unbelievable view. Should offer more daily towels...ect... also have drivers to provide rides down the mountain when guests want to go out. Should organize the outdoors to be more inviting to guests.

The staff is very friendly, polite and attentive. Wifi is good. But the bathroom was never private. In fact it is shared. They need to improve their communication there or clarify it. I went in thinking it was private. Also it doesn't have hot water. These are just tips to improve because the hotel is spectacular

The view from this property is amazing and is the reason we chose it. We were not, however, prepared to be scolded by the caretakers for staying out too late when we got home from dinner at 11 pm. We arrived late, went out to dinner, and were soundly scolded for arriving back at the hotel after 10. No cool.

The only real positive about this place is the view of San Jose. But that view comes at the cost of being a good 10 miles away, up in the hills. To go into town requires a drive of at least 20 minutes. When my Uber dropped me off upon my arrival, the driver had to call to make sure we were at the correct address. There is no sign or indication that this is lodging, as it is behind a very tall wall and gate. The room I got was decent, but the bed was not comfortable and there was NO HOT WATER. The gate in the wall opened right outside the bedroom window, so it was quite noisy until very late. There is no "front desk", only a phone number to call, if you have phone access. No English is spoken, not a problem for me, but possibly for you. The place has a common kitchen, but no coffee available unless you bring your own supplies to make some. I stayed only one night even though I had pre-paid for five nights. I've been trying to get a partial refund or credit from Expedia, but I'm not holding my breath. The last straw was taking a shower in the morning without hot water. Good luck if you choose this place!

The hotel let me store my bags in the rom, which was helpful. Spectacular view of San Jose! Dormitory setting with shared bathroom, but no problem, as we had the place to ourselves!

This is a bit of an odd place. Very empty l, with little staff to be seen. A nice view from the garden although it is not visible from all rooms (my room didn’t even have a window!). The shower wasn’t working properly in my room so I had to wash in the basin.

The view from the hotel is georgeous. The rooms don't really have a window to the outside, they open to the commune area. First night of stay was ok, but second night someone was watching TV very loud until late. : (

Spacious,, above average customer service from Guillermo , the view is great

The people who took care of the property were. The people were courtious, polite, and very friendly. Phellipe and Guierllmo were so nice they made my trip worth it...excelent service!

I didn’t know was far from Shops or food had no car I did not read that in the add The views were lovely The pool spa and outdoor area all needed fixing as old and broken spa didntvwork The family that live there had been sitting outside there all day and night with children running around it was very noisy as their friends arrived and so loud music talking until after 10 pm I didn’t get I could go outside as their family were using all the space no tv in lounge area only in room which meant stuck innroom most of time

the view was spectacular and the staff was very accomodating

nice place worth the money but know that there are no resturants in the area or stores bring your own drink and food, staff are hard to find and the place is hard to find. but a great view and place gardens

Great view. Quiet. Our room and the bathroom had some of the biggest ants I’ve ever seen.

Beautiful setting, check in person tried to accommodate but didn’t speak English Bath area was to full of bugs to use the tub Very mThin walls, the people next door very noisy and vocal in their “bedroom activities “ Good price but not worth it we will not be back

Great if you have your own stuff for cooking and cleaning. Great views and lots of space. Hard to get around so great for a large group preferably with a car.

The Staff (Joe) was excellent as was the View and accommodations.

Fantastic view, outstanding accomodations. view,