Beautiful surroundings. Got free upgrade. Very nice room.

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

Todo estuvo excelente, el personal todos son increibleiblemente atentos, los alimentos en todos los restaurantes espectacular, los meseros son tan atentos que hacen unas vacaciones increíbles