Very clean room; friendly staff - English is a challenge

Language can be a bit of a problem but the hotel and spa are really great. The spa is clean, the sauna rooms in the spa area are great. The hotel has upper floors that include time in the private hot tub if you are not ready for the public hot tubs yet. Views of the harbor are really nice.

The rooms at Excellency Floors are spacious with magnificent ocean views and kaiseki dinner & buffet breakfast which included are beyond my expectations. All the onsens i tried during my stay especially the ones in the private rooms are like a retreat experience that can cleanse the mind, body and soul. Highly recommended for couples & family trips.

Very clean and so nice, perfect service 👍

Overall they represent the highest level of excellence. The only thing for me was loud air conditioning vent which i couldn’t stop as the property custodians didn’t care to translate the instruction to English. Too bad, I could have sleep entire night instead of half.

満喫できました！オーシャンビュー部屋はすごくよかったです！

Beautiful room and location, staff was kind and very helpful.

The property has a lovely relaxing resort feel which was welcome after the hustle and bustle of Tokyo and Kyoto ! The rooms are very spacious .. we upgraded to the ocean view room which was definitely worth it ! The balcony and view was amazing ! The breakfast was a lovely inclusion. , enough Western options . We had dinner there as well and was good . Tried out the onsen which was very relaxing and did help my sore joints ! The town of Atami is a bit run down , but the temple is nice and pics from the top of the ropeway were okay for a walk around but not much to do/ see .

Best hotel in the area

A good place to stay and relax. Only down side is that there are some communication barriers since I don't speak Japanese and the staff doesn't really speak English, but they did try their best to communicate with you, things like prepared cards and using translation app on their cell phone.

the Spa in the newest building is marvelous.

Was a beautiful beach-front property with a wonderful set of onsens. I do want to make it clear to all people looking to stay here, if you want a ryokan experience there is a totally different room for this. I accidently booked the wrong room area and, whilst it was lovely, I didn't get a private onsen time nor did I get a ryokan experience. With that said, the buffet breakfast (included) was great! Lots of different options, even for non-Japanese, and such tasty food either way. The room was clean, lovely view of the ocean, and spacious. Interesting little amenities given to us, and the check-in was smooth despite our mutual linguistic hurdles. 9/10!

One of the most beautiful hot spring resorts I have ever visited in the world. I will be back again to soak up the healing water, admire the stunning view of the Pacific and appreciate the hospitality of the wonderful staff.

Wish staff would have had more knowledge on places to eat

It is located on the edge of the beach beautiful facility. Ocean Fuua onsen is 5 star raring w/ affordable rate ( $30 per visit)

サービスがとても良かった。部屋も広く窓からの海は絶景であった。ただ夜遅くホテルに帰るとエスカレーターが止まっており、足が悪い老人には階段が苦痛であった。

It was great stay! I really liked Fuua. The buffet was so so, and not many selections and also taste was just ok. But gelato was super delicious!!!

It was very nice hotel. Highly recommended.

Very nice hotel with everything, but lack of convenient store around

Large property, with options to dine and shop onsite. Appreciated the additional amenities, including the ability to do laundry. Dining buffet was great, giving everyone an option to choose from many things based on their own preferences. Would have liked to stay longer - great view! Atami is a beautiful location!