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I arrived and checked in, was told no breakfast was paid for which I had. Looked for proof on phone, had no proof. Hotel .com let me down big style. About 10pm my room was freezing, told reception and for 1st time they said heating was not working and turn off A/C unit which is also heater. To be honest it was totally shocking behaviour by Hotels.com and Moxy reception.

Was super easy to find, beautifully location staff were extreamly friendly and helpful and rooms were lovely x air con worked but the heating didnt! Thank god for the duvets x the most surprising thing was we were right by the airport and the train but didnt hear a thing unles the window was open x

Hotel was very clean, easy to park, very nice breakfast. Hotel staff polite and helpful but not overly friendly.

Our second stay at this hotel would highly recommend

Location,friendliness of staff and comfortable bed.

Clean, modern and comfortable hotel in a convenient location. Very easy to access major transport routes in and out of London. The staff were great.

Good transport Good Internet nice food nice and friendly staff

Lovely small hotel at an excellent location. A bit noisy when plane takes off but then you are near the airport. Staff very lovely. Rooms are clean and modern. I didn’t eat breakfast there as i only wanted a pastry and there's a cafe nearby. Can use the DLR or walk across Cannaught Bridge to get the 129 bus.

Check in swift and good selection of drinks and snacks there which is good if you arrive late. Car park not signposted very well and it is right round the back of the hotel, £15 a night. Hotel is just a short walk away from a DLR station.Room was good, bathroom was really small but functional; get off the toilet and you're in the shower... Beds and pillows were amazing, probably the most comfortable hotel bed I've slept in worldwide!! Motion sensor light under the bed was really useful. Overall a good little hotel, easy to get into London. We'd stay again, thank you.

Very nice hotel, great staff and good looking cation

Location, room, and staff were excellent

Easy parking

Book in was easy and room was fab, clean,comfortable and a good size Even though we were on a direct flight route by airport sound proofing was good What the hotel needs to improve is their bar Considering there is no other bar in immediate area they need to get it right... My husband beer was flat, twice and when asked to change or refund staff didn't seem too happy about it. .. we are not hard to please but that should be easy to get right

Janvi and Adi were exceptional@ the front office

Always choose Moxy when staying away. Great modern hotels in great locations

Lovely facilities all round. Convenient location. Parking is rather expensive. And breakfast not included. The hotel should either give complimentary breakfast or parking. Customers should not have to pay for the 2. The next door hotel offers complimentary continental breakfast. I was tempted to go there.

The room was clean and the bed was comfortable. There was limited storage space, only a few hangers, no drawers or shelves, which might have been an issue if I had been staying for more than a couple of nights. The location is good for Excel & City Airport, but otherwise there is little to see and do in the direct area. The working spaces in the area, with complimentary hot drinks, was really stylish and practical.

The staff were friendly and super efficient! The hotel was clean and affordable. Great stay.

Very friendly staff and really enjoyable staying there