We showed up with a confirmed reservation and were told they had no rooms and that "reservations aren't guaranteed", which is absolutely not how Marriot works. The person at the front desk was remarkably unhelpful, e.g. made no effort to suggest other hotels or even phone for us, just said "you can call around". Marriot corporate is taking care of us, but customer service at this location was very poor, which made an already difficult evening more challenging as we searched for another hotel at ~2am, having just made a long trip to see a family member in hospital.

All 5 stars, great location, front desk people always supportive , food and service really nice. I would recommend stay here. Just take precautions because the day prior depart a sweater disappeared from my room after cleaning. Don’t forget to keep your belongings under lock , while traveling in Mexico City in general

The hotel had the amazing advantage of having an accessible fast way to the mall, where we were able to eat an extravageant meal, yet our only complain was that it was rather hard to find our way to the hotel at first, no easy to understand directions or signs etc.

The people is very nice, and the rooms are good. If you have point with them you van check in a little bit earlier. The only thing I didn't like, is that they don't have parking lot, and the breakfast only includes fruit and coffee. I'm just to to to other city express where they offered a little bit more for similar prices.

Great place to stay. Reasonable price that includes continental breakfast 🥞. Including shampoo, 🧼 soap, body cream, hair dryer and even an iron to press or touch-up your clothes. TV. No fridge. Spacious rooms. Walking distance to a huge shopping 🛒 center wit ATMs available. Very clean .