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We had a lovely stay. It was raining when we arrived and we decided to relax in our private onsen. The experience was a dream. Rooms are cleaned daily and minibar restocked. The staff was polite and helpful, the property itself is serene.

Breakfast was amazing

The entire staff is amazing and so accommodating, the food was exceptional and we also had a wonderful massage. The rooms are all unique, clean and comfortable. It is a bit off the beaten path and does not have any TVs so you can truly disconnect. Highly recommend!!

Really wanted to love this place, but the stay was just ok. Beautiful natural environment, but some of the buildings are in need of maintenance. It’s weird and off putting to have a relatively expensive (and just ok, by Japanese standards) kaiseki meal and then go to the bathroom where there is mold on the ceiling and dirty walls in obvious need of painting. Also the hand towels w the meal smelled strongly of chlorine. There was no hot water in my bathroom for hours at a time, apparently on account of the outdoor tub and cold weather, which was no fun when you want to take a hot shower after coming in from the bath. The onsen is just ok (no sauna, no cold plunge) and they charge you a nominal fee each day whether or not you use it, which is weird, The staff was nice but often diffident, not really knowing what was happening. My massage was changed from 3pm to 8pm to 8:40pm. I was flexible so no biggie but still. I arranged to leave my bags on the last day to go to the open air art museum (highly recommended) and they wouldn’t even let me wait in the cafe when I returned to retrieve them but instead stuck me in a little security shack w a space heater to wait for my taxi. Super weird/off-putting. I won’t go back to this place, but hope management reads this and cleans it up because it really is quite a beautiful property.

Wonderful peace of heaven in Japan. Away from the bustle of Hakone. Food and staff were incredible.

Absolutely loved our stay. The bedding, the private onset, and even the lifting toilet really made our experience the best! Let’s not forget the food!!!! We tried out the French menu and 10/10!!!!!! We would love to come back again and share the experience with loved ones.

It was beautiful

Staff were beyond helpful, room was amazing and was such a special stay for us! Tha k you to all the team!

Wwould be nice if the hotel would provide shuttle service to the near by towns

We loved our stay and didn't want to leave! We had three nights in one of the Villas. It was completely private, the wood cabin was gorgeous and smelled amazing. We had a private outdoor bath in the villa and it was fabulous spending time out there. Both the traditional Japanese breakfast and the French breakfast buffet was a treat. Would recommend trying both.

This is a great place for a weekend get away. Everything in the town closes at 5 so be mindful of that when visiting the town. Food is very good and highly suggest trying the Japanese style breakfast at least once. It was a very neat experience. Traditional breakfast was very basic.

Highly recommend the traditional Japanese dinner ! Everything was lovely and the staff was very responsive. Beautiful and peaceful grounds, recommend a private onsen.

Our stay was amazing! We loved having the private onsen since was have a lot of tattoos, the was Japanese dinner was the best food we had our whole two weeks in Japan. The staff was so friendly, professional and extremely helpful. We would love to come back as soon as we can!

This place was amazing and so relaxing. The staff was excellent. They were very friendly and very helpful. The villas were so relaxing. Praying that I can come back again.

This place is simply fantastic! I stayed in villa #17, and it was an incredible experience. It was the most relaxing I’ve ever had. I thoroughly enjoyed my stay and highly recommend it if you’re in the Hakone area.

Amazing tranquil stay

Friendly staff. Comfortable bedding. Food options are very limited. Check in Process a bit complicated. Also there was mold on the ceiling of our private onsen. The public onsen isnt much bigger than the private one in the villa. Not as great as expected for the nightly price.

Great place to stay Absence of vegetarian options at breakfast and dinner made it a place I would never choose again

We stayed one night while visiting Hakone and wish we had extended our stay. This is an amazing property with an amazing staff. It was a peaceful and relaxing break after enjoying Tokyo. I would definitely come back for a couple more days.