Superb hotel with good location. Right next to the A1 airport bus stop and in walking distance to the center. Rooms are super nice, we were upgraded to The Level which I can recommend. Price value is good. There is a SPA on -1 floor and on the top floor there is a swimming pool with sunbeds and a cocktail bar. The breakfast was good but too many tourists which made it a bit chaotic. If you have a late flight you can leave your bags at the reception or book a lounge which has air conditioning, all kinds of drinks and food. The room is spacious and has everything you need. Windows are strange but you get used to them, there are blackout shades if you want less light. Would come back to this hotel!

Had a wonderful stay at this hotel! We had the Level package, and the lounge access was definitely worth it. It had such a relaxing atmosphere, with great snacks and excellent service. A special thank you to Imene at the Level lounge, who was incredibly kind and attentive, always making sure we had everything we needed throughout our stay. Overall, the staff were lovely and made our experience even more enjoyable. Would definitely recommend!

We had a great 2 night break at the Meliá. Checked in online in advance so when we arrived (after midnight) we had an easy check in. The room was large and well equipped, and spotlessly clean. We had a part sea view but sadly the windows were very dirty which did impact the view. No noise at all, and a pleasant bathroom (although the room having no bathroom door was a bit off-putting). The pool area was great, sadly the water was very cold at 10am but that's not a fault of the hotel. Reasonably priced Pool bar and easy QR Code ordering. Life guard was friendly and respectful. We did not eat at the hotel, but we did have a quick drink on the first night - friendly bar staff. Great little coffee shop outside reception, we used this on both days. I would certainly recommend this hotel, provided everything we needed with simplicity and efficiency. Thank you.

I really like the architecture, neo-brutalist with clever wooden walls that hide doors and make it feel warm and non-utilitarian. The views from the rooftop bar are good but it's tiny and shallow. 30mins walk or €10 taxi from town, location is good. Breakfast was good. Rooms lose all their stars for having an open-plan toilet. Showers are something out of Naked Attraction and even if you close the blind they don't have a door. It's baffling, as otherwise the rooms are lovely and if the bathroom had a door it would be an easy 5 stars. Do not book twin rooms for work colleagues at this hotel. It's probably a lot better with a couple in a double. Finally, do not leave bags, one of our party's bag (with passport) was stolen from reception and the hotel were absolutely no help and wouldn't even check the security footage. While the rest of the service was good, that means they only get 1 star.

Everything was dirty. The pool was un clean. There was some sort of mold or scum built up on the tiles. There was hair, scum and something that looked like either diarrhea or barf just floating in the water. And there weren’t kids there to blame. It was so gross! The view from the rooftop pool was really great & the towels/chairs there are nice. But they have a weird towel system and won’t let you have a second towel. Maybe people have stolen them in the past?? I don’t know but I’ve never stayed at a “luxury” hotel that was so weird about their pool towels. The lobby bathrooms were unclean and yucky. It’s like they’re cheap-ing out on staff to properly keep a hotel of this size in order. Our room’s floor made our feet and socks dirty & not after a while- this was right when we got there. The shower had no conditioner in the conditioner bottle. Speaking of the room —it was very small, tho labeled “deluxe.” We also booked a room with 2 beds and were given a single bed. The room looked out onto the barren wasteland that is this part of town. Couldnt find stairs to take instead of the lifts, which were so slow and always packed. Location—It’s a concrete jungle only here on this one block in Palma: no trees, no plants, nothing to liven the wide concrete that is so hot. Everywhere else in town was pretty and had plants, trees, felt like an island! Just not here. Mind you the buses here also seemed behind. Other parts of town generally picked up more frequently at their stops. Theres also no restaurants or bars or grocers or coffeeshops here. Wven the coffeeshop at the hotel was never open. It was so strange. While some of the staff at the desk were nice and the hotel bar workers were very kind and helpful, there was one very rude man at reception who was very unhelpful anytime I had a question. The app check in is worthless. The app itself gives an email that was never answered by anyone. No one answered the reception phone in the morning either. Was such a bad experience won’t stay at any Meliá brand hotel again. And we checked out 3 nights early of our 6 night stay. Would have left on day one if the work conference wasn’t there. It should have been easy to leave early with all the issues we had but it was quite a hassle. In the end they did refund our money for the early checkout & provided a receipt to show they did issue the refund. So i would rate the checkout satisfactory. Dont know why we couldnt just check out on the app or even use the digital kiosk? Would have cut down on their ling lines and clearly overworked employees. The hotel we moved to across the bay had better everything from design to happiness of workers to room size and quality and it was much cheaper per night!!! Don’t stay at the Melia Palma Bay. It almost ruined our whole Mallorca experience. We stayed at a lovely hotel in the center of town and a wonderful hotel near the marina. We also stayed at a great hotel in Sóller so it is only this Meliá hotel that is problematic in our experience. It would be much better to take a taxi or bus daily to the conference then be stuck at this hotel for the repeat of your Mallorca experience!!