Overall Ratings & Reviews Gran Hotel de Puebla by HNF

Ice machine didn’t work, internet was too slow and overpriced breakfast.

Thank you

Excellent rooms and clean and comfortable

don’t understand little bit of english .No black tea available in restaurants

Great staff

Todo esta excelente pero uno busca relajarse y el jacuzzy nunca tuvo agua, lo prendieron y salia agua fria fatal experiencia

Nc

Very clean well kept Hotel. All the personnel are very attentive, polite and fully represents excellent service attitude. Great place to stay

Nice and frendly people

Muy limpio y el personal muy amable

We love the stay! Beds are great, linens are great, pillows are great. Lots of programs in English on TV. We did like our stay, but few things need to be mentioned for improvement. The service not that great. We called ahead and asked if we check in earlier. They said yes at 1 pm you can check in. We came at 1:30, they said our room is not ready and we need to wait. I asked how long, she told me to just wait). 10 min later we got into the toom. The room had only one robe and shoes. Towels are old and grey in color. The coffee pods provided both decaf. The shower gel wasn't refilled. In the morning at 8 am we left and I asked to clean our room as soon as possible, because we are going to be back at 10. They said yes and called to ask the maid. We came at 10:25, walked into uncleaned room and the maid came in the door with us, asking if we want our room cleaned? Every time we ask something they smile and cheerfully said Yes, Don't worry! But not even once they did what they said they are going to do. Area around hotel horribly smells like sewer on the balconies, patios, outside.

The checkin was easy and quick. The room was clean. The robe and slippers were a pleasure to have and I ordered dinner from the restaurant and the food and dessert were delicious. I would definitely stay again when in Puebla.

I been here before and know what to expect. They once again excelled in everything.

Best place to stay in puebla great service. Clean updated hotel. Good food

Excelente hotel con todas las comodidades y servicios. Me encantó

Excellent service, clean new hotel, great beds. Only downside was the hot tub was not hot, just a jacuzzi in the cool pool water.

All of the employees of the Hottson hotel in Puebla are exceptional. Especially Evelyn at the reception. She is efficient, friendly and welcoming. A true expert in her field. Thank you for a great stay.

Great hotel , best restaurant ,but above all the best seevice by hotel personnel anywhere, and that says a lot i live in las vegas and have managed 5 hotels .

Gorgeous and clean, new hotel. Staff was incredibly friendly and accommodating. Rooms were spacious. Only drawback was the lack of bottled water/mini fridge in the room.

The overall service is excellent, staff is incredible, good amazing and the hotel great.