Overall Ratings & Reviews Hôtel Mercure Paris Saint-Ouen

The receptionist at check-in was very friendly and helpful. He allowed us to store our bags in the hotel’s storage room since we arrived early and couldn’t check in yet. The hotel is very eco-friendly; instead of providing plastic bottles of water in the room, they offer unlimited access to fresh, cool, and delicious water near the reception. The only downside was that the room key cards expired every day during our 5-day stay, which was quite inconvenient. Each day, we had to wait at the door until one of us could go to the reception to have the card reprogrammed. One time, we had to wait nearly 10 minutes as the receptionist was busy checking in another guest. The room itself was relatively small, but thanks to the upgrade offered by the receptionist, we had a room with a balcony.

I stayed 3 nights My first time in Paris and had an amazing stay , I was solo and felt very safe and respected Any questions I had were answered with kindness

Very friendly staff and nice property

Excellent breakfast, profesional staff, restaurant very good

The hotel is not in the most ideal of locations, but the staff definitely made the stay pleasant. Access to public transportation was easy and very convenient.

My friend and I booked this hotel for a short stay in the city and really enjoyed our accommodations! The hotel itself is nicely-located, with Garibaldi station just a short walk away! We used this station for most of our traveling around the city, but there’s also the Saint Ouen station not too far in the other direction! The area also felt safe overall, and we walked through the neighborhood at night several times over with no issues! The best thing about the location, though, is the grocery store that is practically adjacent to the hotel! We stopped in there so many times for food, drink, etc, and the guy running it was so sweet! There’s also a pharmacy right next to the grocery store and a Dominoe’s for late night eats! We really appreciated that the hotel also had water dispensers in the lobby! This was great for filling up our water bottles to carry throughout the day in the summer heat! The staff was also kind and the front desk held our bags for us for a few hours on our last day which was greatly appreciated! Rooms were clean and comfortable, if a little barren, but our particular room had a wonderful west-facing window where the sunset really lit up the room beautifully! Honestly would stay here again if we find ourselves in Paris in the future!

the place was nice and so was the staff but around the hotel was a lettle sketchy and not so clean but it was easy to get to the majior spots around paris

This supposed to be a 4 star hotel. I don't know why they rate hotels in Europe so bad. To me this was the equivalent to 1 star or hostal. Bad service, only one person in a small reception, we had to wait in line for check in. Very small room, the windows were so dirty, I don't think they cleaned them ever, no TV in English or other options. For not having any amenities they could do better. Overall dirty, the reception smelled bad. Location was ok, bad not a nice neighborhood.

Good location to travel in and out of Paris. Small coffee shop/boulangerie just outside, nice touch.

Very good

First room they offered was not cleaned, towers on the floor, noise i was supposed to stay for 4 days but I cancel my reservation the next day to find another hotel, They charged me for a 2 days because I canceled my stay. Will never recommend this hotel

Good hotel few minutes walk from metro making it easy to get around. Staff were friendly and helpful. Only downside is a smell that lingered on the 3rd floor.

I thought its a 4 star hotel so il book regardless of the negative reviews. Please do not make same mistake I did. I believe any reviews saying excellent should be taken down as they must be fraudulent. Book only if after a 2.5 star hotel. Smell on entry to the hotel lobby was more repulsive than a public toilet. All floors smelled of wee. The hotel mentainace is none existent you can tell, toilet was broken and didnt flush, even though i brought it to their attention. Wasn't fixed till 3rd day. Honestly only book if you are after a poor quality disgusting hotel.

It serves its purpose if you are visiting the Marche aux puces but if visiting Paris as a tourist I would avoid. Far from city centre in an area I would describe as deprived. Reception staff not the friendliest or helpful either. Breakfast very good.

Horrible service, rude employees

The hotel is 6 mins walk from the nearest metro station , the hotel staff were very helpful and friendly, the hotel is clean and comfortable, the neighbourhood is not so good, though it’s safe

The facility is kind of old. Breakfast is good.

A lot of noise from the morning

I like the hotel , location was kinda far out, but for the price i thought i was worth it

An alright place. TV channels were all in English and no way to connect phone to the TV. Wifi was horrible; had to go down to lobby to use it.