To say this stay was disappointing would be an understatement.
We booked 2 consecutive nights at this hotel, which ended up as two separate reservations due to changes in our travel plans. At check-in, we clearly explained the situation and asked whether we would need to change rooms between nights. We were assured—on three separate occasions—that it would be easier for the hotel if we remained in the same room.
We booked for 3 adults and paid accordingly for a room that accommodates 3. However, the 3rd bed provided was completely unacceptable—essentially a pull-out armchair with no proper mattress and extremely uncomfortable. The couch cushion was the only ‘’pillow’ provided. It was by far the poorest excuse for a third bed I have experienced in any hotel.
To make matters worse, when we returned on the second day, we discovered that the hotel had moved us—and all of our belongings—to a different room, despite the multiple confirmations that this would not happen. The handling of this situation was highly unprofessional. There was minimal apology, no real accountability, and no effort to offer compensation. It was also very awkward and confusing to walk into our original room to find it already occupied by new guests.
Overall, the experience felt disorganised and poorly managed. Based on other reviews, it seems this hotel benefits from limited accommodation options in the area.
Additional points to note:
• Wi-Fi is unreliable and frequently drops out
• The shower - fluct