Convenient location in the Speciherstadt (Warehouse City) in the port

Brilliant family room and stay was great

No help at the lobby for my luggages

Great family hotel

Very clean and modern hotel with excellent breakfast offering and convenient for public transport.

Even though this hotel is a bit outside of the downtown area it is fairly quiet from outside noise. It's about a 7-minute walk from an EDEKA and an ALDI and it's right off one of the subway stations (S4, I believe). The staff was also friendly and the rooms were clean. Since this place is a bit more isolated, no restaurants are nearby. Also, we were in Hamburg during the weekend, so it was a bit noisy in our room with people (and kids) stomping around on the floor above us. I think on any other weekday the hotel would've been quieter, but that would be the only thing I'd complain about. Still a solid choice for a hotel

Convenient location! Friendly and professional staff. Close to transit and nearby a park.

Phone in room didn’t work so had to go to reception to order room service (room service menu was placed in my room). I was told at reception that room service wasn’t available and I’d have to go to the buffet area instead. No restaurants around the hotel so no choice but to use the buffet.

Buffet style dining food all meals was not good for me, would lime other options for dinner

Would have liked better dining possibilities around.

Family hotel and a little limited good for children

Nice convenient place to stay in Hamburg

Train station and bus routes so close . Room very quiet . Nice location in Hagen city . Staff pleasant . Breakfast good

Functional and big room. Great Breakfast Bufet. Lobby Area is big but not very inviting to sit and relax.

Lovely hotel in quiet area down at the waterfront. Easy to get to on the Underground, the stop ( universitat) is right at the hotel entrance. Rooms are very spacious and exceptionally clean and quiet. Toilet and shower room are separate which can be useful. Bar / restaurant area very relaxing and staff couldn’t be more friendly and helpful. Breakfast is served on the first floor and there is everything you could need and served till 11am. Loads of choice for kids as well. Very family friendly hotel with areas for kids, plates cups and cutlery at mealtimes too. Wouldn’t hesitate to stay here again.

Ahoi and welcome to the most amazing experience you can expect from a 4-stars hotel. One of the best hotels I've stayed at by far. Hamburg is one of the most beautiful and attractive cities to visit in Germany and Jufa Hotel gave us that one extra bit of happiness to our trip. A clean, comfortable and friendly all around atmosphere that almost wants you to stay indoor all day. NB The breakfast is a must to complete your full Jufa Hotel experience.

Late check-in is impossible and no refunding. Unhelpful team.

Not recommended.

Good value for money, comfortable hotel with a lovely outdoor sitting area. Taxi into town is roughly €8-€10

New hotel in an area of Hafencity still being developed and so not offering many services or much atmosphere in the immediate surrounding area. Right beside a metro station, however, offering 10-15 minute link to the city centre. Built to a high standard with average size room and reasonably comfortable bed.