Dear Sir/Madam, Thank you for taking the time to tell us about your experience at Ibis Styles Cikarang. We regret that your experience did not meet your expectations, please allow us to extend our sincerest apologies. At ACCOR, we strive to provide excellent service to every guest. Therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent future issues from recurring. We appreciate you sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future. If you would like, please send us the details of your complaint to: afom@ibisstyles-cikarang.com. Sincerely, Friendy i rares. General Manager.