Really lovely hotel, staff friendly and helpful. Room requests met. Large rooms, big comfortable beds and lots of amenities. Restaurant a bit hit and miss - service struggled at busy times. Would definitely stay again.

Excellent stay!

Room size was excellent. Plenty of parking. Staff were pleasant. We did not eat in the hotel so cannot comment.

Excellent hotel ! I recommend, we had an amazing time

Extremely comfortable super king sized bed.

Stopover for us on way to south of France from Scotland. Used as a base to travel into Luxembourg which is a short drive away. Large and busy hotel - well appointed with huge restaurant and bar area and lots of staff. Room (I think it was called a spa suite) was one of the best we’ve stayed in as a family. Kids loved the “hidden” bedroom and bunk beds. So much space and lovely and clean. Fitness centre in hotel excellent too and the new surf pool they’re building next to the gym will be a lot of fun I’m sure! The restaurant offers good choice at breakfast and dinner. Food was generally quite good.

Very clean quite

One positive was the manager who was able to help us with breakfast, otherwise, the entirety of our experience was not good. We booked this hotel because it had a pool and was located just off our driving route. When we checked in, we were told we had breakfast included - which we paid for - and the pool opening/closing times. We had dinner and came down to use the pool only to be told it is not actually included in our room rate. No where on hotels.com does it say the pool is extra. Even the hotel's website requires you to navigate through many layers to find this info. We are in the lobby, with 2 crying small children, being told we can use the pool for 2 hours and it will be 29€ for adults and 10€ per child. I have stayed at 100+ hotels in my life and never had a charge to use the pool (which it clearly shows as a feature of the hotel in all the pictures and lists it as an amenity on the hotel's list). Hotels.com gave us a $25 credit instead, which is a joke. The room above us made noise all night so that was fun to sleep with. It is also a pet friendly hotel but we were told they had no pet free rooms so our room smelled of wet dog. In the morning we came down for breakfast only to find a limit of 2 breakfasts per room - we booked a triple room so not sure how that works. We could buy more breakfast at 29€ for adults and 9€ per child. The manager helped and we got breakfast but never staying with this brand again. Distrust hôtels.com descriptions now too. Unfortunate.

Nice hotel with lovely atmosphere. The breakfast is really good!

Modern design, yet very warm interior. This is like a home away from home.

Really nice hotel

The hotel itself, it's staff, it's amenities are incredible (they even have a little shop downstairs where you can purchase, snacks, hot drinks, cold drinks, etc). Parking is a plenty. Our room was exquisite, spacious and looked incredible. Loved the coffee machine in the room and the aesthetic. Would definitely stay in a Van Der Ball hotel again. Price was also great.

Overall, nice hotel and enjoyed my four-night stay. Location wise, there’s not much in the immediate Arlon area to see/do/eat. However, this hotel is a great jumping off spot for visiting further surrounding sightseeing locations. As for the hotel itself, there are three issues for the hotel to seriously consider for its new addition currently under construction. 1- Don’t put the toilet in a separate room from a sink. Having to walk from the toilet room and into the separate sink & shower room just to wash hands was tedious and poor design. 2- The hotel allows pets, and there were a lot (a lot) of dogs! If the hotel wishes to be pet friendly, it should remove the carpet from the guest rooms and go with hard flooring for cleanliness. And think about reserving a number of rooms that won’t allow dogs/cats for guests who have pet dander allergies. 3- Think about incorporating some green space on the property! As currently it’s just the hotel and a large gravel parking lot.

In the middle of nowhere. Practical for my work the next day

I like the room very well, but the bathroom wall is a bit dirty.

Fine hotel just off the highway. Nice decor, and restaurant and bar. Friendly, helpful staff. Have stayed several times when driving through the area and always found it nice. Free, easy parking.

Second time we have stayed here. Lovely relaxing atmosphere. Staff are very helpful. Room spacious and very quiet at night. Restaurant food is excellent and breakdast is the best selection I have seen. Really cannot rate this hotel enough.

What a lovely relaxing hotel. The rooms are air conditioned and large, very well presented. Breakfast was fantastic, really good quality. Arrived too late to stay in the restaurant but it all looked lovely. Definitely stay here again.

Very nice hotel with great breakfast. Plenty of parking space in an open area.

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