beautiful hotel in a great location. The staff was excellent

Helpful staff and great location. The was large and comfortable. The restaurant had great views and decent food.

Liked the upstairs restaurant. Very nice to relax. Also transport to the harbour was a plus.

Outstanding hotel in a very nice area, multiple restaurants nearby, and an excellent restaurant on site. Great place to relax before a cruise.

This eccentric hotel was very clean. The two onsite restaurants were both very good. The concierge staff was successful in getting us a cab to get to our cruise ship on time. The only negatives were: 1) I did not receive a response to an inquiry about cruise shuffles before our arrival and 2) guest services did not tell us that our room was at the top of a steep flight of stairs. We had to return to the front desk for a bellman and did not get our luggage for another 2 hours.

Perfect staycation in the UK. Hotel, staff, pool spa and restaurants great for family of 4 (two rooms). Will definitely come back again. Thank you

Beautiful property with water views. Nice restaurants inside and outside the room.

Really nice hotel, great experience.

Highly recommend

We did not like their attitude- I enjoy booking with Expedia for the convenience and efficiency, but seemed like booking with third party was a negative ! The hotel is on harbour- but we got the worst room - facing windows of another building. Our flight arrived early - check in is 3:00 pm - understandable that we have to wait - but absolutely no courtesy of even a few minutes earlier. We were there for one night only, getting on a cruise ship next day. Checkout was at 11:00 next morning, literally rushed us out. Something was just not right-

My room was remarkable with a beautiful view of the area from my balcony. The staff was very friendly and helpful.

Clean, efficient, one of the closer hotels to the Cunard terminals.

Great place

Great hotel, only let down was not being able to access the harbar as there was a private function, which was a shame given our main reason for booking was to eat at the harbar

Hébergement parfait pour un séjour avant une croisière, situé à quelques minutes du quai

Nice welcome car park not signposted and therefore we ended up in multi storesy, lovely welcome at reception clean room but harbar not great rushed loud not great food and we went downstairs to downstairs bar for a drink to be told ‘we are not doing food’ and all we wanted was a drink very rude girl bar staff

Welcome

15 minutes by car to Crystal cruise terminal

Amazing room and great staff, pool is clean and nice as well ! Will definitely stay again and recommend to others.

It’s very clean and comfortable to stay. Very convenient.