Excellent breakfast

Breakfast was excellent, staff very cordial

Great Hotel with a historic touch ! Great breakfast and restaurant. Walkable to the city. Great stay !

Love it !!!!

Staff is extremely rude. We came to town from Canada for 2 days to visit local relatives. The property has so much potential, but receptionists were so unprofessional and full of themselves from the start. We booked two rooms for December 26th to 28th for my family and another for my parents. When we checked in, no smile, no real greetings- if felt like they were doing a favor. Upon check in we were notified that the swimming pool was close, since there was a Jewish Event going on in the hotel, so the space was booked for them. Bear in mind there is a heat wave going on (39 C). We get to the apartment, the AC is not working. When asked the same receptionist to fix it or change our rooms, he was often staling and not being helpful...I asked him if we could check a new room and before moving, if we can see if the AC was working, so to save time in case we have to move all our things just to move to another room where the AC was not working. He denied and said we could only move without check anything. They were more worried to see if they could resell the room we were leaving. End of the day, we moved but at the new room, the safe was not working and the maintenance man (one of the nicest persons there) could not fix it. After all the frustration, we finally checked out and I contacted Expedia to report the swimming pool incident. The Expedia rep call the hotel and turns out they hung up on his face while he was chatting with me. Needless to say we wont stay here anymore.

AMAZING STAY. SAFE

Old traditional building but location is great, park around the property make it peaceful and enjoyable.

Me and my family love it

Very good hotel, location is great. I will definitely comeback.

Great place to stay, friendly staff, spacious rooms, good food

Great place to stay in Volta Redonda, but they need to improve the internet signal on rooms away from the hotel lobby. There is no internet available to guests on hotel’s rooms.

Poor staff!!! The Valet guy gave me a nasty attitude and as soon I step in at the front desk I had the worse staff treatment!!!!

Very good place. Full updated recently. Recommended.

Lugar agradável e bonito.

Excelente hotel, mas a localização é distante do centro. Café da manhã é bom, mas nada tão absurdo assim... Não tem vaga suficiente no estacionamento.

Excelente experiência top

Hotel excelente, só peça pq não tem elevador

Pé-direito alto, quartos espaçosos, café da manhã farto. Longe do burburinho da cidade, mesmo assim próximo. Neron é um colaborador atento, proativo e atencioso.

Hotel tradicional da cidade. Instalações antigas mas limpeza ok e Bom atendimento dos funcionários. Excelente localização

Muito boa a suíte presencial. Pontos altos: decoração. funcionalidade e conforto. Pecam pelo interruptor do cartão magnético, com mal funcionamento e pela falta de exaustão no banheiro. Café da manhã deveria ter pães de melhor qualidade.