Overall Ratings & Reviews Zambala Retreat & Spa, Darjeeling By Anant Groups of Hotels

Location is so nice to view the entire train station.

I had a very enjoyable stay at the Zambala - it was in a very good location right opposite the steam locomotive shed and 50 m from the station. It was also an easy walk up to the market and main square, and a reasonably easy easy walk to the zoo and the mountain climbing museum and the natural history museum. we enjoyed the back terrace, especially during the Diwali celebrations, where we had a glass of wine and some cheese twists while watching the fireworks. The front balcony was also excellent for watching the steam trains. Despite being on the main road and I against the railway line, the room was very quiet both during the day, and especially at night

They provided some corner room that was having no outside view as promised to me. No heating/heater service available neither they have any arrangements for same. Very disappointed in this hotel. Had to check out next day.

PLS REMOVE THIS AS NOT AT ALL OF STANDARD AS EXPEDIA OFFERS HOTELS.

It was really nice and comfortable stay, above all the hotel is exactly infront of the Darjeeling station, and from the window snowy mountains can be seen too.

Need to improve in many things.

This is a physically nice hotel (it is close to the railway station, or the toy train station and it overlooks a nice valley), but it has no soul. It was very cold, and the heating (which we paid for extra, by the way) was not working properly. It was very, very noisy-- because you can hear the loud train and traffic all day. No wi-fi the entire stay, and normal phones are out of range (because where the hotel is). And it was far from everything else :-( Just disappointing on all levels.

Only problem was the extreme spicy food. not understanding that we cant eat such. I contracted bad food poisoning. Even had to make own toast. Very slow staff in kitchen. Desk staff exemplary, very kind and considerate - as we had not anticipated the coldness of Darjeeling. Disappointing that the Zoo and HMI were closed on the only day we were there and we enjoyed the Nepali dress, but need to explain about photos etc in the tea garden. Tea garden tour very informative, excellent guide.

The hotel is just outside of the main area, so it takes approx. 15 mins to walk to the centre. However there is a beautiful view of the mountains and the toy train is on your doorstep. Unfortunately, the bed sheets and duvet were really dirty, there was no heating and it was freezing. When we asked for a heater, they informed us there would be a charge and then told us they didn’t haven’t any left! We organised the Tiger Hill view point morning trip and we paid at the reception in full, however after check out, the hotel kept calling us to confirm that we had paid - it was super annoying. Finally we had booked a mountain view but we got the ground floor - which was super noisy, we could hear every conversation had at reception, and we did not have a view of the mountain, just the next door building. The restaurant food and the wait staff were really nice and it was one of the good things about this hotel.

Location was excellent, staff were very helpful. Room was cold as it was winter but they provided a heater at a small extra cost. couldnt get wifi in room. Breakfast was nice and tasty.

Very ill mannerd front office, especially one Mr. Chatri, very rude, behaves with the guest as if it is free accomodation, has no sense of hospitality & courtesy.

Service is OK To help yourself the most Staff not very friendly.

Service is OK To help yourself the most Staff not very friendly.

ダージリンの駅のすぐ横にある２０１７年開業の新しいホテルで設備も今風でした。 冬に行くとお湯の出が悪かったり毛布が置いていなかったりの不備もあるので 注意が必要です。スタッフもまだ不慣れなところもありましたが皆親切でいい人達でした。

景色、最高！便利さ、最高！残念だった点：①申し込むとき「ヒルビュー」というのを見つけてこのホテルにした。到着して、その点を確認したのに、目の前に立ちはだかる崖しか見えない部屋だった。(ヒマラヤと逆の部屋)。②お湯が3分ぐらいで冷たくなるのでクレームを言ったら、部屋に来て「大丈夫」とだけ言って去った。③二人で泊まったのにタオルもアメニティーもすべて一人分。④極寒だったので、毛布を頼んだら「他の人に渡したのでない、温かいから大丈夫」とだけ言われた。⑤朝６時半チェックアウトして出発する予定を伝えたら「ＯＫ」と言ったのに、チェックアウトで受付には誰もいなかった。玄関もカギがかかっていて出られなかった。⑥Wifiが部屋からはつながらなかったので、廊下でネットをした。⑦朝のタクシーの依頼もして「ＯＫ」と言われたが、されていなかった。以上、残念な点。でも、ベランダからの朝焼けの景色は最高でした。部屋も新築のようできれいでした。スタッフはみなニコニコして人はいいのですが、ホテル業になれていないという感じでした。きっと、これから頑張ってくれると思います。