Very average experience with the SLS - and non-stop calls to guest services to have issues sorted. Given the daily cost, you should get a far better experience and service, which was inconsistent at best. TV didn’t work and that took 24 hours to resolve, after 3 calls to front desk, eventually being replaced. Only one robe in room, had to call for another. No hairdryer, no iron… some of the things you’d just expect as standard, so you end up calling front desk for everything then hanging around waiting for it to come to room - and that time could vary hugely as well. Would not stay here again, even at half the price it would struggle to meet expectations. Raised the numerous disappointments with front desk when checking out - all smiles and insincere apologies. There are better options in Nassau for sure. Simply not worth the high price tag.

Need larger coffee cups in rm for coffee maker, not just espresso cups. Next time I need smallest room or suite with 2 bathrooms.......apples & fruit in room, bigger fridge or separate mini fridge other than mini bar fridge, better quality toilet tissue

H

Will be going back to Atlantis moving forward. Staff is not accommodating; you're just another guest in their eyes. Asked for a late check out,100.00 and hour (After spending thousands of dollars on food and drinks... let alone what I spent at Casino!!!!!

Friendly staff, lots of amenities, beautiful beach.

amazing hotel and amazing staff!

I wasn’t able to make it due to a medical emergency and was charged the full stay (2 nights + 3rd free) rather than JUST the first night

EVERYTHING ABOUT SLS IS SPOTLESS...

Great value all the way around

Great hotel!

2 guys traveling NO BATHROOM DOOR !!! Shower , toilet , Vanity and guest room entrance are opened !!! No privacy!!! We asked the front desk agent, to change room He said all the rooms are like that Unless we will pay additional $250 + Tax per night to get a larger room with door to the Toilte room … 😡😡😡😡 We had to use lobby bathroom to get privacy When one took shower the other one was at the balcony …. This is crazy…. The WiFi art the hotel guest room is horrible! Part of the resort fee is the provide internet To get internet I had to be at the front desk area to be able to use the internet with better connection Taxi prices are set based on the driver feeling that moment or how much you need a ride …. They taking advantage on Hotel Guests and Hotel guys can’t do nothing about it They know the Taxi ripping guest off !!!!! And some taxi drivers are Liars like there is no tomorrow. Not what we planed …. Beach was nice and relaxed Had options for Restaurants at the Hotel ( expensive, but it is what it is ) Anyway, Not great experience…

The hotel was amazing. Christie, the hotel concierge, helped plan my whole stay and made everything so special. She’s the best!

An Amazing Time.

Very nice grounds.

Enjoyed my birthday, shout out to Deidre and Tikia, thank you ladies!! I truly enjoyed my stay and loved the Waterpark!

Beautiful property, but a disappointing lapse in professionalism. My wife and a friend went up to the Sky Bar, ordered shisha and a bottle of champagne, only to be told shortly after that the bar was closing early — right after taking their order. Serving guests with the full intent of shutting down moments later, then pouring champagne into plastic cups and refusing to light the shisha, felt careless and unprofessional. We truly love this property and plan to return, but experiences like this take away from what could otherwise be a flawless stay.

First class all around

ALL OF THE ABOVE.

Complete rip off they charge you for every little thing and 3 times the reg price I will never stay there again

Staff was very friendly and helpful! I liked the renovations except the bathrooms have no privacy, very uncomfortable. Also check out was a disaster. It took way too long, not enough people to check out guest.