The staffs are helpful. We booked for 2 nights, but when we arrived at the hotel, they had an issue with the availability of the room that it was apparently no room available. They acted fast to find us a room in their sister hotel nearby named Lareal or something like that. Even though the room quality is not as good as the ones we booked at Vihara Residence, they made it up with giving upgrades the next day we move back to Vihara Residence, and they gave free dinner for couple with a bottle of wine. Nice gestures. Their fried rice was awesome too.