Very pleasant staff Good location Perfect for a couple of nights in matchu putchu

Good

Friendly staff with convenient facilities.

The location was 5 min away from the bus and train station, rooms were big but the hotel was plain, not great amenities, simple buffet breakfast!

I do not recommend this property. All three rooms my group booked smelled strongly of mold, with visible mold in the bathrooms and on the walls. Even worse, our room keys could open each other’s rooms — a serious safety concern. We raised these issues with the manager, who showed little interest in addressing them. We ended up checking out two days early due to the conditions, but the hotel refused any refund or compensation. I’m a seasoned traveler and not picky, but this was beyond acceptable. The property has potential, but guests should be warned about the current state and lack of basic standards for health and security.

The main disappointments were: no hot water; the hotel room key unlocked other hotel rooms; black mold detectable by sight and smell. Checked out two days early due to poor response from management about duly reported legitimate concerns about my personal health, safety, and comfort.

Decent rooms, okay and appropriate for one night stay in this town.

Great hotel with excellent staff, a convenient location, and very clean, neat rooms.

The hotel is very basic, room damp, breakfast very poor and staff not interested. No restaurant facilities, safe did not work, when asked to sort, didn’t!! Took 3 attempts to get key to room, view from room nothing like photo’s?? Not worth the money for the room, will be requesting a refund of some kind.

Nice

Quiet place, great breakfast. Watch out all room keys are same. Don’t leave any valuables in room. Anyone can use their keys to get into your room. We had couple walk into our room at midnight.

It’s ok

I love this hotel. It’s spacious, clean, and quiet. Staff are friendly and helpful.

Very good people, I think to have little better shampoo will Help:). All other stuff are good. Most importantly People are nice! Thank you 🙏.

Basic amenities in the room were missing such as facial tissues, glasses, coffee maker, and cups. The safe and refrigerator did not work.

The rececepti

The room and bathroom were exceptionally clean.

Everyone was very helpful, they give us a very personalized attention. Milton and the gentleman in the breakfast restaurant, the whole team, I traveled in a family group of (7) and the communication and service was outstanding, specially for a town that it’s just growing. The location was a bit of walk but truly Machinlsts Picchu town is organic, no vehicles allowed so be ready to a lot of walking. But very safe and enjoyable.

The front desk was absolutely kind, and incredible. They made sure that we were settled, and asked what time we would prefer breakfast served. It’s a great location, 5 minute walk to the Main Street.

A pleasant enough stay but the property was extremely quiet and the place lacked atmosphere. For1 night the hotel was OK but I wouldn’t have liked to stay for much longer . Fortunately Aguas Calientes is small so it was easy to get around and not too far from everything