Overall Ratings & Reviews Metro Inns Walsall

I booked premium room which was not premium at all. Very basic and the rooms looked ancient. I booked for 2 nights, however I checked out early due to my plans changing. I’m disappointed that I did not get a refund for the 2nd night.

Lift not working Property too old and bad smell in the room

This hotel is half hostel got woken by people fighting and police in back car park

DO NOT......I REPEAT DO NOT STAY AT THIS HOTEL. YES...I KNEW IT WAS A BUDGET HOTEL BUT IT IS CLEARLY BEING USED FOR HOUSING ASYLUM SEEKERS AND THE HOMELESS. I HAVE NO ISSUES AT ALL WITH THE OBVIOUS NEEDS OF THESE PEOPLE BUT I DO NOT THINK SOMEWHERE THAT IS OBVIOUSLY A PLACE OF 'REFUGE' SHOULD BE SHARED WITH PEOPLE LOOKING FOR A 'BREAK AWAY'. THE ROOM WAS AWFUL AND CLEARLY FLEA RIDDEN. I WAS BITTEN DURING MY STAY. I SENT A FORMAL COMPLAINT THROUGH INCLUDING PHOTOGRAPHS OF THE BITES OVER A WEEK AGO AND HEARD NOTHING. NOT EVEN AN AN ACKNOWLEDGEMENT OF MY COMPLAINT

Very average dated property.low maintenance.fridge didn't keep anything cold.low amount of tea/sugar/coffee supplied.expect you to purchase at reception.laughably expect a deposit for room damage when rooms haven't been upgraded/redone in years by appearance.expect you to vacate room by 10am,pay extra until 12.very poor in relation to metro Inn Falkirk I stayed in.its a very budget motel that served purpose but not very appealing

I liked nothing the bed I thought was going to break was never told I had to take I'd been to loads of hotels and never needed id and was refusing me to my room without it in the end I had to offer my bank card details incase I damaged the room it looked like it was already damaged half the lights not work the side table with kettle looked like it had paint spilt all over it not a pleasant stay walked along corridor and stunk of weed never stay there again I know it was £40 pound for deluxe room nothing deluxe about it at all

Disgusting. Thats all there is to say.

Awful smell all over the hotel - felt very unsafe and unclean

The room smelt like stale cigarettes dirty sheets and towels stains on walls floor ect

A trip to see the grandchildren we decided to sleep in a hotel to make it easier all round, this place was cheap and with good reason, the place needs an overhaul, we didn't get much sleep due to staff talking loudly and some sort of trolley trundling down the hall early hours both nights, staff on desk were nice enough, a one off, wouldn't stay again.

It was Good the bath is nice and the bed is so comfortable to sleep :)

The place felt dirty and not safe. Very unclean room and everything looked damaged or stained

Nothing it was awful will not be returning

Disgusting did not stay left to go elsewhere

Reception was friendly & efficient. Brought cup & glass to room as there was only 1 of each in double room. Lift hasn't worked in a long time so had to carry bags up to 3rd floor. Not a problem for us but may be for others. Room was adequate & clean but mattress was diabolical. Worst I've ever tried to sleep on. A shame as otherwise it would have been ok for the money.

Lieliski.

Staff are always lovely

Lift out of service so third-floor room an issue with no offer of help. Room a bit tired and hot water seemed scared of the height, but once it got going the shower was good. Overall, good valve.

The TV didn't work, cleanliness was decent, you can hear everything, so trying to sleep was hard, also the mattress you could feel the springs in places, so it was a very pleasant night sleep

It was dirty with a smell of damp and the lift was out of order and despite my being obviously disabled the desk staff didn't tell me this until they took my money. As a result I had to book and pay for another hotel for the night. Avoid!