Hôtel Le Pastel

Explore Hôtel Le Pastel
6.6
Pleasant
From 579 reviews
Cleanliness

6.8

Room Comfort

6.2

Service and Facilites

7.0

Traveler Reviews Hôtel Le Pastel

Number of reviews per page
20
40
Top reviews
Edward
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10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The check-in went smoothly and was friendly. The room and bathroom were spotless. I knew that the room would be small but it is well thought out. I had no problem navigating the spiral staircase.
Naima
icon-Business
Business
2.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

I never will come back ar all. Nothing to put you stuffs in the bathroom, the shower is si tiny that I was struggling to go inside. 2 days the hot water was not working that i use the tiny sink. One day at 5 am a staff menber came in my bathroom without knoked.When I mentioned this point at the reception He was not surprised. No much facilities.
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vicente
icon-Leisure
Leisure
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Very small room.
Christian
icon-Leisure
Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Extremely small room
Gareth
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Guys please avoid. We was supposed to be in room 41 and there is no lift. It was 37 degrees. 4 times said key works. Moved to room 1. The room was dirty the bathroom is as small as a train it’s a wet room toilet. Have a shower and need the toilet wet feet. The room was disgusting. The aircon is controlled by reception. If we could have booked another hotel we would have. The lights flickered and one plug socket. It’s a 2 star hotel and the only bonus was its opposite a Lidl but the area is full of homeless and beggars.
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Claire
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with Partner
2.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

We arrived for a four night stay and found our hotel room covered in mold, grime, and dirt with a window that wouldn’t close (we were on the fourth floor) and a ripped off smoke alarm.
Steven
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Excellent experience here at the hotel. Only a five minute walk from the train station and very nice atmosphere in the local area. Rooms are small but well kept and the bed was comfortable. Staff was very friendly as well
Fernando
2.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Oh my this place is horrible-please don’t stay here. Room smelled cigarettes and my clothes when I checked out smelled like cigarettes. I had to open the window to vent it out since the AC was not working. booking says including AC but apparently they don’t want to turn it on. Pillows are super thin and uncomfortable and I had so many mosquito bites I hope I don’t get sick. The owner should be ashamed it’s not it as if the cost is cheap, I paid good amount of money but the hotel is so run down. The sink clogged, it took a while to drain it, annoying. And the bathroom is just so small. Staff were fine, it’s the owner who should evaluate the condition and service of his hotel. Terrible stay. Can I give zero star. Que Horror.
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Verified traveler
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2.0
/10
Reviewed 63 week(s) ago

Hotels.com verified review

The worst place I have ever and will ever stay at. First impression I went in to the receptionist and tried to check in he took my ID and then signalled for me to move over so he could check the French people in behind me, completely rude. He then signalled me back over and told me my room wasn’t ready and I had to walk 8 minutes to a different apartment building. I went to this room and the second I entered was overwhelmed by the smell of cigarette smoke. I literally could not breathe for it, I tried opening the windows but the people downstairs were smoking so this just made the room smell worse. I went back to the reception and told him I could not stay in this room. He gave me another room card which was for a room in the hotel I actually booked. This room was small but functional, the lack of cleanliness was like nothing I’ve ever seen before. The floors, toilet, shower and sink were absolutely filthy. The loud creaking of the stairs and banging of doors could be heard all night long keeping me awake. The next night I was ready for bed at around 11pm and the fire alarm went off, I went downstairs to the receptionist sat with earphones in looking at me like I was crazy for asking what was going on, no customer service skills whatsoever. There is so much more that I can’t fit into this review but basically DO NOT STAY HERE, my clothing still smells from the mixture of smoke, damp and filthy smells in the room. AVOID!!
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MARIA FLORENCIA
2.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

Mucho olor a cigarro en la habitación a toda hora (y yo no fumo) posiblemente por un tema de circulación de aire. A las 2 am se disparo la alarma contra incendios, seguramente por este tema. Muy incómodo y difícil dormir así. No había calefacción.
Kiri
icon-Leisure
Leisure
2.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

The rooms are VERY tiny and the whole place is a bit grubby and shabby (there were also strange little fruit flies in my bathroom, which I wasn’t thrilled about), but the location was amazing and it was actually totally fine for two nights as a single traveller for whom location was more important than a fancy room.
Verified traveler
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4.0
/10
Reviewed 95 week(s) ago

Hotels.com verified review

Из плюсов - близко к центру и автобусу в аэропорт, к вокзалу. Рядом Лидл. После чекаута можно оставить вещи в коридоре ресепшена. Кондиционер работал, белье и полотенца нормальные. То что номер маленький и так себе написано везде, но наличие бегущего таракана это уже совсем грустно. Слышимость соседей максимальная. Само здание маленькое и номера такие же друг к другу. Ну это оч бюджетный отель, поэтому такие условия видимо. Решила попробовать, несмотря на низкие оценки, ну как бы не зря такие ревью все же.
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Jana
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

Didn’t get clean towels the whole time. Didn’t see anyone there
Misa
4.0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

The toilet in the hotel was broken so we were asked to find a small apartment; one of their other properties. Being only in France for a few hours, we had a difficult time finding the mysterious door that blended in with the rest of the nightlife. It took about a hour of walking around at 9pm with our bags and asking many for help along the way. The apartment was maybe 50 sq feet, very small. The window had a barricade so you could not see out of it but the noise still made its way in. We could not get the AC to work so it was very, very hot inside, despite it being only 50 degrees F outside. It was an experience!
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Holger P
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 116 week(s) ago

Hotels.com verified review

Cheap price, clean, had the basics.
Leonardo
2.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

Room underground! It was below street level (this should be written very clearly when booking, it wasn’t written at all). without windows. Smallest bathroom ever seen. Spots on the walls. Two nights stay, room not cleaned after the first night.
Verified traveler
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4.0
/10
Reviewed 140 week(s) ago

Hotels.com verified review

Front desk wasn't there when I showed up. Came walking down street about ten minutes after I arrived and stood out front. Tiniest shower ever, can't control AC temp in room, no hand towel or shower mat and the room I had was on front at street level. Super noisy.
tanmohitbir riar
icon-Leisure
Leisure
10.0
/10
Reviewed 154 week(s) ago

Expedia Group verified review

The staff were brilliant and the room was neat and tidy. I’d recommend this place
Darren
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2.0
/10
Reviewed 157 week(s) ago

Hotels.com verified review

I turned up at the hotel at 23:30, tired, not really knowing my way around and 2% phone battery because the trains didn't have charge points - only to be told I'm staying at an appartment 10 mins away! Not sure if this is normal in France, but I didn't like it. Had there not been another person, who knew the way, I wouldn't have found it. Also the appartment was next to a church, so if you want a sleep in forgot, bells ringing at 8:20am and again, like a child who won't let go of a rope, at 8:50. It's not the year 1600 anymore. Thankfully the bed was clean but it was a grotty 1 star appartment.
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Jean-Louis
icon-Leisure
Leisure
2.0
/10
Reviewed 195 week(s) ago

Expedia Group verified review

I reserved and paid a week in advance for a room. The room I was given was smelling cigarette smoke as if someone just smoked an entire pack. I asked the front desk to change room but they told me that they didn't have any other available. I couldn't open the windows because they were sealed. The air conditioning unit was very weak so I ended up sleeping in a smoked room. It was very late at night when I arrived so I didn't try to find another place. The staff was like "sorry but his is the way it is and nothing can be done". The place was dirty and very small. The photos make it look much nicer than it is. I have travelled all around the world and have rarely encountered such a rip off . Anyways, it's cheap but you get a very cheap experience in return.
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