The staff were all very nice and accomadating. The food was excellent.

Very friendly and helpful staff. Food in restaurant very good. Excellent value for money. It's being refurbished and this does need to continue, as some parts are a bit 'tired', though still very clean. Main criticism would be the lighting - mis-matched and dull lighting in the bedrooms, would be an easy fix. Would definitely recommend though, given excellent value for money and great food.

Very friendly and warm staff (except the breakfast lady who was perhaps having a bad morning). Room was a good size and had a big smart tv on the wall. Although the bathroom was a bit dated it had plentiful, really hot water for the bath (the electric shower was a tad underwhelming). The restaurant seemed a bit pricey at first but actually the portions were large and everything was very well cooked and presented - so it ended up being very good value. It’s close to a fast road but we couldn’t hear any traffic noise from the room. Overall a very pleasant stay and I would book there again without checking out alternatives.

Single Night Stay - Family with Toddler. Family Room - Extremely Dated and needs revamping (but not modernising to lose the heritage) The views are fantastic facing to the rear fields from the room however. Staff - Awkward Communication from beginning to end, cleaners left their gear lying everywhere in hallways and stairs. Breakfast - hilariously awkward, hostess watches you like a prison warden too ensure your not sharing your toast with the other inmates… old fashioned holiday inn vibes cold buffet, all generic foodstuffs and watching the same hostess chow on Watermelon straight out serving area was off putting as hell. Breakfast is completely underwhelming and skippable tbh.

The room was clean but in need of a refurb. Very cold until we put the radiator on. The bathroom was a good size the shower was not brilliant either very hot but no water flowor freezing but plenty of water. It didn't help that the fire alarm went off I. The middle of thenigh

Very clean room and polite staff

The staff were polite and friendly, room was clean. The breakfast was very disappointing, very limited continental breakfast choice. I appreciate that avoiding food waste is important but not much selection at all. Is always a treat when staying away from home for us so wouldn't stay here again.

Such comfy lively friendly country hotel will stay again

Amazing, as always!!!

The room was cold and dingy with a dirty window cill and walls around it. A small radiator was lukewarm, an old electric wall heater lasted about 3 minutes. I am mystified how it got a high rating. I was so angry but too tired to complain. It cost over £70. I've had better stays at motorway services for £20 less.

The staff were fantastic and so friendly and helpful. Food was just fabulous and room perfect for us. We will be back!

Everyone was friendly

Staff were lovely. Very dated room and poor buffet breakfast.

Repeat visitor due to the staff and the comfort of the rooms.

Yes

Lots of character, gorgeous views, lovely staff, comfy beds, spacious rooms, good food options for Gluten Free and vegi /vegan. Will definitely come again

I stayed for business not pleasure. I would book here again, the hotel is centrally located to where I regularly need to be. Room was basic but spotless. I’m pretty sure it was a brand divan bed and I slept decently. Food in the restaurant was tasty and I left full.

Very clean room, slightly outdated. Staff very friendly. Breakfast and evening meals were very good.

When we arrived the evening staff were great, friendly and efficient. Our evening meal was good British menu well cooked and presented. Our room was clean, not the most comfortable beds, but the real problem was lack of sleep. We were on the ground floor and there was no sound proofing, the person/people in room above were walking or moving stuff around until midnight and started again just after 4am. Their floorboards were creaking so loudly that after not being able to sleep until late, we were woken again in the early hours!! It seems t e hotel is used by travelling workers? In the morning I was going to have a polite word at check out but the elderly man and two women were in conversation and just handed us a copy of our receipt without asking if we’d had a good stay so we left. I really don’t know how this hotel gets 10/10 reviews???

Good bar, great staff, good breakfast and beautiful location in the Herefordshire hills. Plenty of parking in frint of the hotel.