Overall Ratings & Reviews Innfiniti Hotel & Suites

It was ok, my only problem is that they don't allow you to eat or drink in the rooms which is not a rule listed on Expedia. As we had came there late we just wanted to grab take out dinner and eat it upstairs, I've never been somewhere that doesn't allow you to eat or drink in the rooms so I found that strange. Staff was nice and room was alright, just be aware of these rules that aren't listed!

I did a last minute booking. When I arrived it was very late at night. The front desk lady was very nice and checked me in. However the room I was given had someone luggage and clothes already. I immediately did not feel safe or trusted staying at the hotel. I asked for a refund at the front desk because I was leaving. The front desk lady called her supervisor but it was denied. I will ask my bank for a charge back and I do not recommend staying here

This hotel was disaster. As soon as we arrived at the hotel, they gave us the wrong key, and after going all the way upstairs and realizing it didn’t work, we had to come back down to get another one. The rooms were extremely dirty. The staff were rude and unhelpful throughout. We had booked three nights but couldn't even stand to stay beyond the first night. I would definitely not recommend this hotel to anyone.

I would not recommend this hotel!

Terrible smell

It was the worst experience I’ve ever had , first they have no one to assist with luggage’s ,the restaurant has been close since the pandemic and have no flyers to give for local restaurant . .but worst was the roaches , roaches under the pillow and sheets stain with blood , and more roaches on the side table, I notice them at 2 in the morning so I couldn’t leave right away which I want to and there was no chair to sit in , the bed as hard a a rock.. I do not recommend this hotel to any one..they need to shut the place down.

The staff at reception are very helpful. It was one of the things I most enjoyed about my stay. Others have already commented that the area around the hotel can feel unsafe, I was shouted at by homeless people & there are working class girls in that area. The room was spacious but wasn't the cleanest. The windows were dirty so couldn't enjoy the view. The bathroom was clean but there wasn't any hot water. The air con just about worked. There's was an ironing board but had to get an iron from reception. There was a desk but no chair so acquired that from reception also.

It looked good online, but was obviously a Chinese-constructed hotel. Lots of weird details they could easily fix, like grout on the tiles, paint on the windows. Doors don't quite work right. Would choose a better part of town next time.

Great hotel

The photos are old, the property has not been maintained well and was not worth it for the price. The area wasn't great either. I wouldnt have felt safe walking around at night.

When we were so excited to stay at innfiniti until we arrived and noticed that the hotel is in the middle of poverty where we witnessed unpleasant encounters, the buildings around it were unlivable and a lot of panhandling was happening when we walked to stores. We had to inspect 5-6 rooms to find a room that was clean enough to live in. One room I turned in the light and there were roaches in the bathroom. The hotel did not give face clothes to wash so we had to get our own. The hotel was very unclean and we found ourselves putting out bags up to ensure no bugs got in it. The pool area bar was not open and not even the bar downstairs where the restaurant was. We were told the restaurant was closed and that bothered us because every-time we travel we are able to enjoy the place we paid to live but that was not the case here. There were even signs up about not eating in your rooms. We have never vacationed and couldn’t eat in our rooms. It’s a vacation where else would we eat. We even tried to contact Expedia to get a refund and find somewhere else to go but once Expedia called they informed that the manager did not speak English. This is the worse hotel we have every stayed in coming out of the country. The only good thing I can say is that the staff was nice and responsive. I think they knew that had to be at least that because the hotel is just unkept. This hotel has so much potential but needs a lot of work. More staff, deep cleaning, and some love in it.

Wifi has issues on the 10 floor, and the windows was derty that doesnt allow to properly view outside, beside that Ill stay again but need to take care of this, staff very frendly

El aire nunca funcionó, la alfombra apestan, no había servicio de nada

Need to do a better cleaning and the air conditioning wasn’t working properly

There were homeless people walking around the hotel, people asking for cigarettes, garbege on the floor in the streets, and prostitutes on the corners.

The room is completely dirty with molds

Entire experience was not as it was shown online. keycard had to be updated everytime client left room. room wasnt cleaned on a timely basis windows are dirty so view was blocked rooms were not cleaned properly some staff unable to speak english

The room itself was fine but the hallways were dark, dirty and smelly. The elevators were questionable and the area is also not great. The ladies at the front desk were lovely.

Oo

I stayed here one night. The hotel is excellent, and the rooftop views are amazing. The staff was friendly. The only downside is that there are not a lot of food options nearby.