Strategic location close to several KL tourist icons.

The AC is very cold, and the location is strategic, right in front of Petaling Street. A slight problem is that the bathroom smells a bit, perhaps because the pipe doesn't have a cover.

Close to shopping and everywhere you can walk and take public transportation

The staff was very helpful, especially since I was a first-time visitor to KL.

Close to everywhere and good

Arriving at the hotel after midnight, check-in was quick. The hot and cold shower worked well. The Wi-Fi was excellent. There were plenty of local culinary options around the hotel.

A very pleasant trip with Pacific Express Hotel Chinatown 😇🥰

The hotel staff was friendly and very helpful. The family room was clean and comfortable for four people. Suitable for families and groups. The location is in front of the Petaling Street gate. Next to the hotel is a KK Mart (like Indomaret and others), Texas Chicken, and Hiro (a souvenir shop). It was a good experience even though we only stayed for a few hours because we checked out early in the morning.

Close to tourist attractions and restaurants

the right choice to stay.

Good location, very bad service, I can’t sleep all night, the big noise made me mad

The hotel is unclear, many rooms are empty but until 7:30 pm you can't check in, the staff makes lots of unclear excuses, the room is dirty, it looks like the floor hasn't been cleaned, there's a lot of dust and dirt on the carpet.

No toothpaste and toothbrush, other than that it's ok.

Good service ☺️ thank you, the hotel is near Pasar Seni, KL Sentral, it's delicious, lots of food

ok Beautiful kind and clean but

Old hotel but very strategic location. In front of Petaling Street, turn right at Central Market, turn left at Mydin. To get to the MRT, just enter Petaling Street and cross the street. The wifi is very smooth. The only drawback is the elevator is stuffy, when exiting the elevator to enter the room area, you have to go through a door that is not good, it is damaged. This needs repair. The carpet in the room has many stains. Everything else is very good.

Friendly staff and clean rooms, very close to Chinatown.

The room I was given smelled and the carpet was dirty everywhere.

The hotel looks like old building. The lift is very spooky, the lamp is very dark. The room is very clean but the hot water is not available. Wifi is very poor.

We are accustomed to staying in 3–5 star hotels in Indonesia and abroad. This was our first seven-night stay at Pacific Express Hotel Chinatown, Malaysia, and unfortunately it became the worst hotel experience we have ever had. We booked a Superior Twin Room with Breakfast with a window request, but upon check-in were informed that no window room was available. The first room was dirty, poorly maintained, smelled unpleasant, and had no bath soap. After we complained, our room was changed and a window room suddenly became available. The hot water could not be properly adjusted and was only lukewarm. Housekeeping service was inconsistent, toiletries were not refilled as requested, and even toilet paper was not replaced until we complained again. The breakfast experience was very disappointing. Restaurant staff were noisy, unprofessional, gossiping, playing loud music, and showed little respect to guests. They followed me closely when I took several slices of bread, which felt uncomfortable and rude. Staff also gossiped about us in Malay near our table, and their general behavior lacked basic courtesy. The old toaster caused long waiting times, and guests had to ask staff to turn it on repeatedly. Breakfast coupon handling was also inefficient and outdated. A staff member entered our room without permission to take the trash, one of our room keys was taken and never returned, and we were not provided with a room sign hanger. Outside the hotel, there were many homeless people and beggars, which affected our sense of safety. When we complained about the cold water, an engineering staff member made inappropriate remarks in Hindi, assuming we did not understand. This was highly disrespectful. The restaurant lights were turned off while we were still seated after 10 a.m. without any polite explanation. At check-out, no staff offered any greeting, thanks, or farewell, despite our full payment, deposit, and government tax. This hotel failed to meet basic hospitality.