This is the WORST place I booked at. I DO NOT RECOMMEND ANYONE IN BOOKING HERE. Communication is almost non-existent. I inquired about their additional fees after booking but no response. Check the property details first so you'll know the add-on fees. I contacted Hotels.com if i can cancel my reservation so they sent a message to the property and they didn't get a response after 24hrs so Hotels told me my reservation is still in place. The property owner responded later on to my inquiry and asked what time we'll check-in so i replied that it will be early the morning after. No response after so i assumed everything is good with the reservation. The day to check in, the frontdesk then mentioned the property owner cancelled the booking. We told them that Hotels.com still have our booking active. We asked the front desk who we can talk to and they have no phone number. All numbers that this property provided during booking are either invalid or just don't care to answer. Multiple calls and texts made and no one answered nor replied. We had no choice but to leave and book a last minute reservation in another location.

READ THIS BEFORE YOU BOOK! We did not stay at this property, we were ‘Upgraded’ to another property of theirs, which is new….. well, new building, in a complex that is still under construction. The good parts first… The staff is respectful and very eager to help… but apart from that… everything about this place is inconvenient. We had issues with plumbing from day 1…. The kitchen sink overflows were just the start… this caused us to panic and we ended up spending an hour to dry the place…. This was rectified, and then the AC started to leak, followed by some bathroom fixtures….. I was so frustrated, that we checked out midway of our stay and booked Holiday Inn ( which was the best decision we took). The place/ apartment was pretty …. But it lacked basic things like soaps in the bathrooms,…. Daily Housekeeping is not available and if asked for, the charges are pretty exorbitant! I also struggled to establish communication with the staff at times. I’d NOT RECOMMEND this place to anyone who wishes to have a holiday experience….. You can get significantly better accommodation at this price.

It’s a beautiful place. We enjoyed our stay . Very accommodating host . Only thing Wi-Fi issues but no biggie .

I stayed in two bedroom apt this place needs a lot of improvements. The ac was dusty, we have to buy our own sponge and soap to wash our dirty dishes it doesn’t have any shampoo or toiletries, check in is inconvenient waited for almost an hour. We have to use the same towels total of 4 for 4 days of stay and no housekeeping and charge the dirty towels upon checked out.

I chose a condo instead of the traditional hotel room for my stay. Wanted to be able to cook and have guests. The condo came with the usual amenities like towels, linens, and hygiene products. But also had dishes, rice cooker, coffee pot. The wifi was hit or miss but that is a normal issue in Philippines due to service outages and communication with the property owner was lacking in some respects, but the front desk was very helpful even though they do not rent the condos. Overall the stay was great. Used grab for transportation so I'm not sure about parking. But the staff was excellent and helpful. Also worked with me on my early check in and 2am out to make things easy. Very friendly place and they easily communicate in English. The location was also great, close to shopping and many restaurants. I would recommend to anyone taking their first trip to Philippines or Cebu. 4.75 out of 5 in my book and better than any hotel could offer if you wish to have more than just a bed and bath. Great job padgett place, apexotel, and staff!

the place is great ❤

Front desk was not courteous, impolite and had no knowledge of my reservation. Surprisingly, we were informed that we were almost 2 hours early of our check-in time which meant that we had to pay extrafor early check-in though the unit/ room was already available. The unit/room though clean, sewage at the kitchen smells. We were threatened that we would not be allowed to enter the building if we were not able to pay the cleaning fee that time even asked them if we could pay it on check out day, because it was holiday that day and all banks were closed and the money we had would be for our food and scheduled activities.

Everything was excellent although the management could have been more transparent of posting the cleaning, utility and other charges before and not after hitting the “buy now” button. With this, would be clients will be informed and they will have the option to still book or not. In my case, I only found out about those extra charges after a confirmation email I got after booking. They said considering the size of the room and for them to maintain close to its mint condition for the next user to enjoy, they need to charge those. My only appeal is for them to be transparent upfront and not after you decided and there’s no choice either to cancel without refund or go for it. Don’t get me wrong here, I am truly satisfied with my stay and I don’t mean just to complain but I feel everybody deserve to be informed.

This is not a 4 star accomodation, in fact this was the worst i’ve had. Photos are very misleading. Very small rooms and they only showed the inside of the property which looked very nice (in photos only) but in reality the property is located in an impoverished area. I arranged for transfers from the airport to the place. But the driver never came. Instead they were waiting for my “re-confirmation” after I’ve already confirmed and agreed with the transfer fee. I also don’t remember seeing when I booked the room that there were separate charges for utility fees and “towel fees”. I’d rather have them include these charges with the nightly rate than charging it separately. On our second day there was no hot water. I told the lady in front but she just ignored me. So for the rest of our stay there was no hot water but still charged us for “utility fees”. When we were checking out it took about 15 to 20 min waiting because the owner or property manager needs to check the room first before we can go. I have traveled and stayed in many different places but I felt this property mislead me.

jeg var irriteret over at vi blev bedt om at betale for el, varme mm. som var dyrere end opholdet.

We relaxed very much at this hotel.

No hot water shower for 4 days, no clean towels we used the same towel o er and o er. I asked the fro t desk for clean towel and toilet paper. They have to charge us 100 pesos each towel and we have to buy a paper towel at the store because they not providing laper towels.. what kind of service this hotel that i paid almost $200 a night. Very dissapointed and they never clean our rooms not even once. I want my mo ey back for poor service..

We did not expect to be charged for cleaning fee or so much for deposit when making reservation, in addition they were going to charge us for utilities so we lost our money and decided not to stay. We think this needs to be communicated up front better to everyone who would consider this hotel. I would not recommend this hotel to anyone, the person we were going to pay was an owner of the unit.

There have no inform about hotel's host. But it is from personal host. So when we arrive too late. It can't check in immediately. Because host is not leaving there. But the time is too late, and my family are too tired, we can't wait more then 30 min for host come. However, we charge another room at same hotel. It is really the worst experience for my family.

The condo itself is very good. Location is walking distance to Ayala. It is the hidden costs, bad service that make this a fail and would never stay there again. 1. the cable TV wasn't working for more than a week. When I asked for a rebate, the host gave me USD 0.60 per day rebate that the tv was off! Rate of condo is USD 90 per day. For the 7 days that the tv was off I was given USD 4.20 compensation!. I have my condos for rent in Manila, and if my guest suffers the inconvenience of no tv, and if they are staying for 2 weeks, I would give them 1 or 2 days rebate. This means in this instance, it would be at least USD 90 rebate. That is the expected compensation for the inconvenience. Not USD 4.20 for 7 days of no TV. You pay the front desk USD 100 for deposit (refundable) . You pay USD 80, cleaning fee one time payment upfront on top of what you already paid online Check out is not hassle free--because you will wait for the reading of the electricity and you will have to pay before check out. Check in and check out should be hassle free. They should just incorporate average electricity consumption and add that to the rate. This is a condo. Cleaning fee is very prohibitive. Most condos, have their own cleaning materials, broom, etc for everyday removing of dirt. You don't want to keep calling the cleaners at USD 80 per call. They should provide basic cleaning materials as standard to most condos for rent.

They treated my fiance poorly even though i paid for the room they asked her what is your business. I could have wired her the additional money needed for possible damages. She stayed elsewhere.

When you walk into this room you will feel right at home. Clean, spacious and everything you need to cook. Comfortable beds with plenty of pillows along with beautiful bed sheets and comforters. Television has many channels including some movies. They have even left some board games to stay entertained. If we come back to Cebu we will try to stay here again.

It's beyond my expectation on the property and the room. It is very clean and spacious. The staffs are friendly and helpful and always with a smile.

三房共四個人的床位，大概可以住五個人，客餐廳分漂亮，熱水稍嫌不足，整體大廳環境不錯，這是Airbnb並沒有早餐與清潔服務，網站上沒有標示清楚，蠻遺憾的。

Bråkete, Ikke betaler tilbake depositum.