Where do we even begin? The staff was incredible, food amazing, rooms amazing. Unforgettable experience at the beach club soaking up the sun all day and into the evening. 5 stars. Shout out to Edguardo, rodrigo, Jonathan, topa, manuel, (Chile I'll call her), and ALL STAFF. Security was on point. Heaven on earth! We will return next year

Wonderful location, very spacious beautifully decorated cabanas, great food. Already dreaming about coming back soon.

They stiffed me for over $100 in fees. They said it was local taxes... but when i pushed them, they confessed it was tips for the staff.

Amazing service. So clean

Having visited Tulum on multiple occasions, I can confidently state that Delek Hotel consistently stands out as a premier accommodation choice. The establishment is characterized by its exceptional tranquility and meticulous cleanliness, contributing to a serene and peaceful atmosphere. Highly recommend

Room was spotless, staff very atentive and food simply amazing.

Staff was amazing, the drinks and food mixed with the ambience was next level. Peaceful and pet friendly. Lost my wallet in the middle of the night with about 200 people around and it was turned into security with nothing missing. I can’t say enough good things about the experience. The worst part of this trip was having to leave. We will definitely be coming back.

Delek was a perfect experience from start to finish. The staff was more than accommodating and made my birthday extra special with the sweetest touches. Would highly recommend for convenience (we walked everywhere) and the warm, friendly and beautiful beachfront environment. Restaurants were wonderful as well!

Very nice ambiance. Staff was really nice. Great hotel for couples. The only thing I wish they had was a mirror and a tv in the room. The bathroom smelled awful as well.

Rooms are beautiful and the staff are beyond amazing. We like to try different places but will be hard to not come back here. Little noisy on the street but we stayed in peak season so can’t be helped.

Great service, chill vibes to relax in the beach. Noisy at night time due to the restaurant/clubs. But prime location its in the middle of the ave.

I had an amazing experience at this hotel from start to finish. The staff could not be more accommodating and the room was perfect. The food/service was great and we loved being right on the beach. It was the perfect combination of relaxing and fun. I will 100% be back - I miss it already!

We loved our stay since the moment we arrived, the hotel is absolutely beautiful and such a great design. The staff, especially Kat and Steph were amazing and welcoming us like old friends. Cleaning crew put cute birthday decorations as a surprise. The beach club staff super quick and friendly. Great location with the walks to each of the opposite sides of the beach. We had all the places accessible to us by walking on the beach. Had a great time celebrating Delek’s Bday weekend with sick music and great people which was one of the highlights of our stay. I do have to say, they send out a note that it’s a loud location and there will be noise. Unfortunately, I underestimated it because the noise from all of the restaurants, hotels around was insane. Till 2am we had a sound party in our room every night. But we still had such a good time, even the noise didn’t ruin our stay, we just stayed up longer and slept in the morning. Note to the staff, please fix a hole in the roof as it was dripping when it rained and got onto our clothes and suitcase. Thanks for having us and we will definitely be back hopefully sooner than later.

The staff was amazing.

Loved the hotel and our room design and view, beautiful beach with white sand. No seaweed excellent service, food and drink quality. Friendly and super nice staff. Was our first time in Tulum and had the most wonderful experience.

The staff was incredibly friendly and helpful and the room was absolute paradise. This was the first vacation stay that I wasn't ready to come home from. Will 100% recommend.

Upon arrival, the service was incredibly friendly from the start. They even dressed room to celebrate my birthday The staff are extremely accommodating. The location is situated near clubs and restaurants. Partial ocean view room was lovely, the daily coffee/tea they bring to your room in the morning is such a nice touch! Breakfast on the beach was amazing. I'd go back again when visiting Tulum

Our stay at Delek was perfect from start to finish. The hotel knew straight away we were in Tulum to celebrate my birthday and went above and beyond to accommodate and celebrate us. We were offered a free room upgrade which was so fabulous however both rooms were equally beautiful and spotless and had the true Tulum feel. The restaurant/beach staff couldn’t have been nicer. The food and drinks were excellent and access to all big clubs/restaurants was so easy, it really is the perfect location. We can’t wait to come back

Excellent service! Beautiful breathtaking rooms with a view.

I did hours of research wanting something chill, safe, beachfront, and actually giving jungle vibes. Delek nailed it. A few days before our trip they emailed saying the pool would be closed, so yes, I pulled a small Karen and asked for a discount. They offered breakfast and restaurant credit which we took! When we arrived, we instantly forgot about the pool. The staff is unbelievably kind.. welcome drinks, a full tour, and the whole property is gorgeous. It’s right in the hotel zone but surprisingly quiet. People in other reviews acting like the beach club bass kept them up must have superhuman hearing, because we slept like babies. Our room was spotless, cozy, and had a partial ocean view. Beach club seating is guaranteed for guests (huge win). The pool actually reopened halfway through our stay, but honestly we barely used it because the ocean was warm, clear, and perfect. The restaurant food.. incredible! Easily the best we had in the area. And the free breakfast? FULL meals. Chilaquiles, pancakes, chicken sandwiches, green juice… American hotel breakfast could never. Service is next-level. They give you a WhatsApp number and whatever you need shows up in two minutes. Ice, towels, scooters.. anything. Every single staff member was amazing. Special shoutout to Steph, who clearly keeps the place running with good energy. We stayed Monday–Friday and were genuinely sad to leave. Zero complaints, all compliments. WILL be back soon!